General Manager

Our company is a well-established player in the fast-food restaurant industry, dedicated to delivering quality meals and exceptional customer service to a diverse and growing clientele. Known for our dynamic work environment and commitment to employee development, we foster a culture of teamwork, accountability, and continuous improvement. As a reputable restaurant chain, we emphasize consistency, efficiency, and guest satisfaction in every aspect of our operations. We are now looking for a highly motivated and experienced Manager to join our leadership team and contribute to our ongoing success.

The Manager role is pivotal in overseeing daily operations, ensuring compliance with company standards, managing staff performance, and maintaining a positive and productive workplace. This position involves direct supervision of managers and staff, maintaining inventory control, handling customer service issues, and ensuring all shifts meet labor and food cost goals. The successful candidate will play a vital role in fostering a professional, safe, and welcoming environment for both employees and guests.

As a Manager, you will be entrusted with the responsibility of overseeing daily and weekly inventory, managing waste, and controlling product counts to meet financial objectives. You will ensure that all opening and closing procedures are correctly followed and that labor policies are adhered to during shifts. A critical part of this role is to make sure the management team leads by example in delivering order accuracy and superior guest service. You will handle escalated customer complaints with professionalism and ensure a prompt and effective resolution.

This role also entails recruitment, orientation, training, scheduling, and performance management of team members. You will collaborate closely with the District Manager to coach, counsel, and discipline employees, thereby enhancing team productivity and morale. Additionally, the Manager is responsible for cash handling procedures within the store and maintaining accurate records of inventory and cost of goods sold. You will be tasked with creating balanced labor schedules, monitoring labor percentages, and ensuring compliance with health and safety standards.

We believe in providing our employees with great advancement opportunities and a supportive work environment. This includes tuition reimbursement, flexible scheduling, and frequent pay increases to recognize and reward outstanding performance. Our employee discount programs and bonuses for all team members reflect our commitment to employee satisfaction. This is a full-time role ideal for someone with strong leadership skills, proven managerial experience in the food service industry, and a passion for customer service excellence. If you have a manager certificate, that is a plus, but not mandatory.