General Manager

Caribou Coffee is a well-established coffeehouse chain recognized for creating exceptional day-making experiences that ignite a chain reaction of good. Renowned for its commitment to quality coffee and outstanding customer service, Caribou Coffee operates numerous locations across the United States and internationally, cultivating a welcoming and inclusive environment for guests and team members alike. Founded with a passion for serving high-quality coffee and fostering community connections, Caribou Coffee has grown to be a beloved destination for coffee enthusiasts who appreciate both the product and the positive atmosphere within each store.

The company’s core values revolve around the simple yet powerful principles of TEAM, GUEST, and BUSINESS, placing a strong emphasis on collaboration, guest satisfaction, and operational excellence. Caribou Coffee is dedicated to supporting its employees through ongoing development, encouraging individuality, and fostering a fun and engaging workplace where everyone can be themselves. The organization’s mission is to not only serve the best coffee but to spark joy and build lifelong relationships with customers and team members through authentic interactions and a commitment to excellence.

The General Manager position at Caribou Coffee is a pivotal leadership role responsible for overseeing the financial performance and operational success of a store. This full-time role typically requires working 47 hours per week with flexibility to work early mornings, evenings, weekends, and holidays, reflecting the dynamic nature of the restaurant and coffee service industry. The role demands a proactive and passionate leader who can inspire and enable a high-performing team while ensuring an exceptional guest experience.

As a General Manager, you will be entrusted with managing all aspects of store operations including staffing, training, guest satisfaction, inventory control, and financial planning. You will lead by example to create a positive and motivating work environment, coaching and developing team members to achieve their highest potential. Your leadership will also focus on maintaining rigorous standards in food safety, sanitation, and health protocols, ensuring that the store operates efficiently and meets company and regulatory standards.

A core part of your responsibilities will be to maintain strong engagement with your team, setting clear expectations and holding members accountable. By driving strategies to improve guest satisfaction and loyalty, you will directly impact the store’s profitability and reputation. Furthermore, you will manage supply chain processes and asset management to balance stock levels and minimize disruptions.

Caribou Coffee seeks a General Manager who embodies the brand’s purpose by promoting its core values: supporting one another, making fun happen, being yourself, taking ownership, and serving with love. This position offers the opportunity to be a key contributor to a company that values diversity, equity, and inclusion, while also committing to employee growth and community impact. If you are ready to join a team dedicated to creating memorable guest experiences and driving business success in a supportive and energetic environment, this role at Caribou Coffee is a compelling opportunity.