Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $130,000.00 - $140,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional Development
flexible scheduling
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company, widely recognized for its innovative approach and dominance in key U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu. With a rapidly growing presence extending across Europe, Latin America, and the Caribbean, Highgate oversees a global portfolio of properties with an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. The company excels in providing expert guidance throughout all stages of the hospitality property cycle, ranging from planning and development to recapitalization and disposition. Known for its creativity and thorough... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or a related field
- a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- maintain a warm and friendly demeanor at all times
- effectively communicate verbally and written with all levels of employees and guests
- effectively listen to and clarify employee and guest concerns
- able to multitask and prioritize departmental functions
- approach all encounters in an attentive, friendly, courteous, and service-oriented manner
- attend all hotel required meetings and trainings
- participate in management on-duty coverage as required
- maintain regular attendance per scheduling needs
- maintain high standards of personal appearance including wearing nametags
- comply with hotel standards to support safe and efficient operations
- effective in handling problems including prevention and solution
- ability to understand complex data and information
- maintain information confidentiality
- perform other duties as assigned
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree with 4 to 5 years of related experience
- or a 2-year college degree with 5 to 6 years of related experience
- must maintain a warm and friendly demeanor at all times
- effective verbal and written communication skills with employees and guests
- strong listening and problem-solving abilities
- capable of multitasking and prioritizing departmental functions
- attentive, friendly, courteous, and service-oriented approach
- ability to participate in management on-duty coverage
- maintain compliance with hotel standards for attendance and appearance
- effective in handling and anticipating problems
- ability to understand and evaluate complex information
- maintain confidentiality
- willingness to perform other duties as requested
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- conduct weekly staff meetings and training sessions per Highgate Hotel standards
- meet all financial review dates and corporate directed programs promptly
- hold monthly financial review meetings with department managers and supervisors
- ensure department heads maintain budgeted productivity and accounting procedures
- develop managers through competency and corporate sponsored training
- collaborate with Director of Sales on daily revenue meetings and business prospecting
- engage in hotel sales efforts including client meetings and receptions
- participate in required management on-duty coverage
- monitor development of management trainees
- enforce compliance with Highgate policies and train new managers
- assist in budget processes as required
- ensure service standards training in all departments
- foster positive team environment focused on guest satisfaction
- conduct regular room inspections with housekeeping and engineering
- manage accurate processing of invoices via A/P process
- ensure timely submission of financial documents per accounting calendar
- oversee cleanliness and maintenance through inspections and preventive programs
- ensure employees maintain attentive, friendly, and courteous interaction
- forecast monthly financial position with detailed analysis
- conduct management interviews and hiring per SOPs
- interview final candidates for management roles
- perform performance appraisals as per SOPs
- motivate, coach, counsel, and discipline management staff
- perform additional duties requested by leadership
- ensure equitable treatment of all employees
- meet and assist clients on property to support sales
- engage with guests during peak times
- enforce hotel safe procedures and audits
- conduct monthly credit meetings and participate in credit policies
- complete and deliver corporate required training modules
- ensure scheduling of all property meetings
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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