Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,500.00 - $60,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
Highgate is a premier real estate investment and hospitality management company recognized as an innovator in the hospitality industry. The company is a dominant player in major U.S. gateway markets, including New York, Boston, Miami, San Francisco, and Honolulu. In addition to its strong U.S. presence, Highgate is rapidly expanding across Europe, Latin America, and the Caribbean. This global footprint is supported by a diverse portfolio of properties valued at over $20 billion, generating more than $5 billion in cumulative revenues. Highgate's expertise covers all stages of the hospitality property cycle, from initial planning and development through recapitalization and disposition,... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and 4 to 5 years of related experience
- or a 2-year college degree and 5 to 6 years of related experience
- exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication with all employee and guest levels
- effective listening and problem-solving skills
- ability to multitask and prioritize departmental functions
- approach all encounters in a friendly and service-oriented manner
- attend all required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance per scheduling needs
- maintain high standards of personal appearance and grooming
- comply with hotel standards for safe and efficient operations
- ability to understand and evaluate complex information
- maintain confidentiality
- perform other duties as assigned by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and 4 to 5 years of related experience
- or a 2-year college degree and 5 to 6 years of related experience
- effective verbal and written communication skills
- ability to multitask and prioritize departmental functions
- strong problem-solving abilities
- effective listening and understanding skills
- customer service oriented approach
- ability to handle confidential information
- interpersonal skills to motivate and develop staff
- compliance with hotel standards and procedures
- ability to participate in managerial coverage
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- conduct weekly staff meetings, including weekly training sessions using steps to effective training according to Highgate Hotel standards
- meet all financial review dates and corporate directed programs in a timely fashion
- hold monthly financial reviews with department managers, M.I.D.s and supervisors
- ensure department heads maintain budgeted productivity levels and Highgate Hotel standard accounting procedures
- develop managers for future advancement through competency training and corporate sponsored programs
- conduct daily HHBR meetings with Director of Sales focusing on prospecting and account calls
- play a pivotal role in hotel sales efforts, including client meetings and hosting receptions
- participate in M.O.D. coverage as scheduled
- maintain contact with and monitor the development of management trainees
- adhere to Highgate Hotel policies and train new managers on compliance
- oversee and assist in budget process as required
- ensure training in service standards is taking place in each department
- assist in creating a positive team-oriented environment focused on guest service
- inspect rooms weekly with Housekeeping Manager and Property Engineer
- ensure complete processing of invoices daily
- submit monthly financial documents to Corporate Office in compliance with accounting calendar
- ensure cleanliness and maintenance of physical property through inspections and preventive maintenance
- ensure employees are attentive, friendly, courteous, and efficient in interactions
- forecast monthly financial position by estimating revenues and expenses
- conduct management interviews and follow hiring procedures
- interview final candidates for management positions
- perform Executive Committee members performance appraisals
- motivate, coach, counsel and discipline management personnel
- perform additional duties assigned by Vice President or Regional Director of Operations
- ensure fair and equitable treatment of employees
- meet clients on property and assist sales efforts
- greet guests in public areas during peak times
- ensure hotel safe security and monthly audits
- conduct monthly credit meetings and manage credit policies
- complete corporate training modules and become certified to train others
- ensure scheduled meetings take place on property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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