Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company that has gained widespread recognition as an innovator in the hospitality industry. The company is a dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. In addition to its strong U.S. presence, Highgate is rapidly expanding its influence throughout Europe, Latin America, and the Caribbean. With a remarkable portfolio of global properties boasting an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues, Highgate has become a trusted leader in the hospitality sector. The company... Show More
Job Requirements
- Minimum 6 years experience in hotel or related field
- Ability to exert light physical effort including lifting up to 20 pounds
- Excellent communication and interpersonal skills
- Strong leadership and team development capabilities
- Proficiency in multitasking and prioritizing tasks
- Commitment to high standards of personal grooming and attendance
- Compliance with company safety and operational standards
- Ability to problem-solve effectively
- Strong analytical skills and confidentiality maintenance
- Willingness to perform additional duties as assigned
Job Qualifications
- At least 6 years progressive experience in hotel or related field or 4-year college degree with 4-5 years related experience or 2-year college degree with 5-6 years related experience
- Light work exerting up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication with all levels of employees and guests
- Effective listening, understanding, and clarifying concerns of employees and guests
- Ability to multitask and prioritize departmental functions
- Approach all encounters with attentiveness, friendliness, courtesy and service orientation
- Attend all required meetings and trainings
- Participate in management coverage as required
- Maintain regular attendance in compliance with company standards
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with company standards and regulations for safe and efficient operations
- Effective in handling problems including anticipating, preventing and solving issues
- Ability to understand and evaluate complex information from various sources
- Maintain confidentiality of information
- Perform other duties as requested by management
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial reviews with all department managers and supervisors
- Ensure department heads maintain budgeted productivity levels and standard accounting procedures
- Develop managers for future advancement through training programs
- Conduct daily sales meetings with Director of Sales focusing on prospecting and account management
- Play a pivotal role in hotel sales efforts including client meetings and hosting events
- Participate in required management coverage as scheduled
- Maintain direct contact and monitor development of management trainees
- Adhere to all company policies and train new managers for compliance
- Oversee and assist in budget processes
- Ensure training in service standards is taking place in each department
- Create a positive team-oriented environment focusing on guest satisfaction and employee motivation
- Inspect rooms regularly with housekeeping and property engineering
- Ensure complete processing of invoices daily
- Ensure all financial information is submitted to corporate office monthly
- Ensure cleanliness and maintenance of property through inspections and preventive maintenance
- Ensure employees maintain attentive, friendly, courteous and efficient interactions
- Forecast monthly financial position by estimating revenues and expenses
- Prepare and conduct management interviews and follow hiring procedures
- Interview final candidates for vacant management positions
- Perform performance appraisals for executive committee members
- Motivate, coach, counsel and discipline management personnel
- Perform other duties as requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of all employees
- Meet clients and prospective clients on property to assist sales efforts
- Be present in public areas during peak times to assist guests
- Ensure security procedures for hotel safe and conduct monthly audits
- Conduct monthly credit meetings and manage hotel credit policies
- Complete required corporate training modules and become certified trainer
- Ensure all scheduled meetings take place on property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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