Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $95,000.00
Work Schedule
Flexible
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
HAMPTON INN KING OF PRUSSIA is a hotel operated by MCR, one of the largest hotel owner-operators in the United States. MCR oversees a diverse portfolio of 148 premium-branded hotels nationwide, comprising more than 22,000 guestrooms across 37 states and 106 cities. Established in 2006 with offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR has grown into a powerhouse in the hospitality industry, employing over 7,000 team members. The company manages hotels under a variety of Marriott and Hilton brands, as well as several unflagged independent properties. MCR is celebrated for its innovation and excellence, having been... Show More
Job Requirements
- Must be 18 years of age or older
- Must have a valid driver’s license
- Must be willing to work varied schedules including evenings, nights, weekends, and holidays
- Must have prior supervisory experience preferred
- Must exhibit a positive can-do attitude
- Must be able to follow guidelines and procedures
- Must be proficient with financial information and basic arithmetic
- Must have effective listening and conflict resolution skills
- Must be proficient in using Windows OS and company-approved software
- Must be attentive to detail and able to meet deadlines
- Must have strong communication skills
- Must be knowledgeable about hospitality and guest service standards
- Must be able to handle stressful and high-pressure situations
- Must possess basic market knowledge
- Must have a Bachelor’s or Associate’s degree preferred
- Must have experience in hospitality, hotel, restaurant, or service industry preferred
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Capable of evaluating and making decisions quickly and accurately
- Ability to work well under stressful and high-pressure situations
- Effective at listening, understanding, and resolving concerns of coworkers and guests
- Proficient in working with financial information and performing basic arithmetic
- Attentive to detail and able to meet deadlines consistently
- Proficient in Windows OS and company-approved spreadsheets and word processing
- Strong communication skills to convey information clearly
- Leads team to provide friendly service with a smile
- Must meet legal age requirements to serve alcoholic beverages where applicable
- Valid driver’s license required
- Basic market knowledge
- Must be at least 18 years old
- Willing to work varied schedules including evenings, nights, weekends, and holidays
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industries preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all group events and hotel activities
- Understand and use relevant technology for the role
- Answer all incoming calls with friendly service and approved greetings
- Keep all workspaces spotless and well-organized, front and back of house
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests with a smile and by name while cleaning
- Complete all operational checklists with 100% accuracy at designated times
- Ensure timely and accurate shift handover reports
- Maintain flawless uniform standards and grooming
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to support business needs
- Foster collaboration to create a positive workplace environment
- Conduct daily supervision including walkthroughs of guest rooms and public areas
- Ensure all mechanical equipment is in working order
- Oversee onboarding of new team members
- Ensure compliance with daily summary and night audit processes
- Start and complete shift handover reports and upload daily reports
- Conduct quality assurance in alignment with brand standards
- Enforce the adherence to uniform and smile standards
- Certify all fire and life safety inspections are current and corrected
- Confirm preventative maintenance tasks are completed and checked
- Manage staff adherence to work schedules and shift allocation
- Build a culture of learning and safety
- Ensure staff training and expertise for their roles
- Communicate growth opportunities and career paths
- Provide daily feedback with candor and positivity
- Review team member time clock punches daily
- Manage purchase order processes and invoice sign-offs
- Maintain clean storage areas and follow inventory program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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