General Manager

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $50,000.00 - $74,800.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Employee wellness programs

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company known for its innovation and leadership in the hospitality industry. With a dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand rapidly across Europe, Latin America, and the Caribbean. The company manages a global portfolio of properties valued at over $20 billion, generating more than $5 billion in cumulative revenues. Highgate offers comprehensive expertise throughout the hospitality property cycle, including planning, development, recapitalization, and disposition of assets. The company also excels in creating bespoke hotel brands... Show More

Job Requirements

Education according to experience - college degree preferred
Progressive experience in hospitality or related field
Strong communication and interpersonal skills
Ability to maintain warm and friendly demeanor
Ability to multitask and prioritize under deadlines
Commitment to high standards of personal appearance
Compliance with company policies and safety standards
Effective problem-solving skills
Ability to maintain confidentiality
Willingness to participate in training and management coverage
Regular attendance as required
Physical ability for light work up to 20 pounds
Service-oriented and courteous manner at all times

Job Qualifications

At least 6 years progressive experience in hotel or related field or 4-year college degree with 4 to 5 years related experience or 2-year college degree with 5 to 6 years related experience
Experience in lifestyle hotels
Effective verbal and written communication skills with all levels of employees and guests
Ability to multitask and prioritize departmental functions to meet deadlines
Attentive, friendly, courteous and service-oriented approach
Ability to listen, understand, and clarify concerns
Participation in all hotel required meetings and trainings
Adherence to high standards of personal appearance and grooming
Compliance with hotel standards and regulations for safety and efficient operations
Aptitude for handling and solving problems
Ability to understand and evaluate complex information
Ability to maintain confidentiality of information

Job Duties

Tour the operating departments daily making adjustments as needed via department heads
Conduct weekly staff meetings including training sessions and review of sales and operations efforts
Meet all financial review dates and corporate programs on time
Hold monthly financial reviews with department managers and supervisors
Ensure department heads maintain budget productivity and accounting procedures
Develop managers through competency and corporate training
Conduct daily meetings focusing on sales prospecting with Director of Sales
Participate in hotel sales efforts including account calls and client meetings
Provide management coverage as scheduled
Monitor development of management trainees
Adhere to company policies and train new managers for compliance
Assist in the hotel budget process
Ensure training in service standards across departments
Foster a positive team environment focusing on guest experience
Inspect rooms regularly with housekeeping and engineering
Oversee invoice processing and financial documentation
Maintain property cleanliness and preventive maintenance programs
Ensure attentiveness and courteous interactions by employees
Forecast hotel financial position and analyze data for accuracy
Conduct management interviews and hiring procedures
Perform performance appraisals and administer counseling to management
Carry out duties as requested by Vice President or Regional Director
Ensure fair treatment of all employees
Meet clients and potential clients on property to support sales
Greet guests in public areas during peak times
Manage hotel safe protocols and audits
Conduct monthly credit meetings and manage collections
Complete corporate training modules and become certified trainer
Ensure all scheduled meetings occur on property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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