Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $55,000.00
Work Schedule
Standard Hours
Benefits
competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health support
Pet insurance
Commuter Benefits
Flexible spending account
Health savings account
401(k) Plan
Paid Time Off
Career growth opportunities
Stock options
Flexible work environment
Job Description
Landing is a pioneering company that has transformed the apartment rental industry since its inception in 2019. Specializing in flexible living solutions, Landing offers a unique membership program that allows consumers to access a broad network of apartments across more than 35 markets, eliminating the typical hassles such as deposits and complicated lease agreements. This approach not only simplifies the renting process but also introduces a stress-free, seamless experience tailored to meet the needs of today’s flexible and mobile lifestyles. The company’s mission centers on creating a system that adapts to the dynamic demands of renters, providing an innovative alternative... Show More
Job Requirements
- In-market position required
- One plus years of management experience
- Ability to work independently and take ownership
- Exceptional communication and interpersonal skills
- Strong organizational and leadership skills
- Capability to thrive in a fast-paced startup environment
- Experience using data and metrics for decision making
- Customer-focused mindset
- Proactive and detail-oriented approach
Job Qualifications
- One plus years of management experience
- Excellent interpersonal and communication skills
- Strong organizational and leadership qualities
- Experience using data and metrics to drive improvement
- Ability to thrive in high-growth startup environments
- Obsession with customer experience and satisfaction
- Proven ability to work independently and drive results
- Hands-on mentality and proactive ownership style
Job Duties
- Manage short-term reservations coordinating with booking platforms to maximize occupancy and revenue
- Develop and maintain strong relationships with booking platform representatives and property partners
- Oversee the end-to-end reservation process ensuring guest satisfaction
- Handle guest inquiries support requests and ticket resolutions efficiently
- Form partnerships with and oversee property housekeeping teams
- Evaluate property and home condition ensuring inventory meets Landing standards
- Monitor and resolve member support tickets through all communication channels
- Act as liaison with property management teams to resolve maintenance requests address member concerns and execute new leases
- Simultaneously complete multiple daily tasks and build processes for future
- Evaluate market performance against key metrics including Net Promoter Score Customer Satisfaction Survey and Market Growth
- Build weekly market performance reports and present to Field Operations leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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