Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
Career growth opportunities
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized for its innovative approach in the industry. With a substantial presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has extended its reach rapidly into Europe, Latin America, and the Caribbean. The company manages a portfolio of global properties with an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. Highgate provides expert guidance through all stages of the hospitality property lifecycle, from initial planning and development through recapitalization and final disposition. With... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or related field or relevant college degree with required experience
- ability to lift and move up to 20 pounds occasionally and/or 10 pounds frequently or constantly
- warm and friendly demeanor
- effective verbal and written communication skills
- effective listening and problem clarification skills
- multitasking and prioritization abilities
- attend required meetings and trainings
- comply with attendance standards and grooming policies
- follow safety and operational regulations
- problem-solving skills
- confidentiality maintenance
- perform additional duties as assigned
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree and at least 4 to 5 years of related experience or a 2-year college degree and at least 5 to 6 years of related experience
- light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication with all levels of employees and guests
- effective listening, understanding, and clarification of concerns raised by employees and guests
- ability to multitask and prioritize departmental functions to meet deadlines
- approach all encounters with attentiveness, friendliness, courtesy and service orientation
- attend all required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance in compliance with company standards
- maintain high standards of personal appearance and grooming including wearing nametag
- comply with company standards and regulations for safety and efficiency
- effective in handling problems including anticipating, preventing, identifying and solving issues
- ability to understand and evaluate complex information and data
- ability to maintain confidentiality of information
- perform other duties as requested by management
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- conduct weekly staff meetings including training sessions and sales and operations reviews
- meet all financial review dates and corporate directed programs in a timely fashion
- hold monthly financial reviews with department managers, M.I.D.s and supervisors
- ensure department heads maintain budgeted productivity levels and checkbook accounting procedures
- develop managers for future advancement through training programs
- conduct daily HHBR meetings focusing on sales efforts and prospecting calls
- play a pivotal role in hotel sales efforts including client interaction and hosting events
- participate in required M.O.D. coverage
- maintain direct contact and monitor management trainees
- adhere to all company policies and train new managers to ensure compliance
- oversee and assist in the hotel budget process
- ensure training on service standards using company methods
- create a positive team-oriented environment focusing on guest service and employee motivation
- inspect rooms regularly with housekeeping manager and property engineer
- ensure complete processing of invoices daily
- ensure financial documents are submitted timely to Corporate Office
- maintain cleanliness and maintenance of the property
- ensure all employees are attentive, friendly, courteous, and efficient
- forecast monthly financial positions and generate accurate reforecasts
- conduct management interviews and ensure compliance with hiring procedures
- interview final candidates for management positions
- perform executive committee performance appraisals
- motivate, coach, counsel, and discipline management staff
- perform duties as requested by Vice President or Regional Director of Operations
- ensure fair and equitable treatment of employees
- meet clients on property to support sales efforts
- be present in public areas during peak times to assist guests
- ensure security procedures and monthly audits are followed for hotel safe
- conduct monthly credit meetings and participate in credit and collection policies
- complete corporate training modules and become certified to train others
- ensure all scheduled meetings take place on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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