Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,500.00 - $65,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management firm known for its innovative approach in the hospitality industry. With a stronghold in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has also been expanding its footprint across Europe, Latin America, and the Caribbean. The company’s extensive portfolio boasts properties with an aggregate asset value exceeding 20 billion dollars and generates over 5 billion dollars in cumulative revenues annually. Highgate offers comprehensive services that cover every phase of the hospitality property cycle, from initial planning and development to recapitalization and disposition.... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 4 to 6 years progressive management experience in hotel industry or related field
- proven leadership and team management skills
- strong organizational and time management abilities
- excellent communication and interpersonal skills
- ability to work flexible hours including weekends and holidays
- proficiency in hotel management software and Microsoft Office suite
- capacity to maintain composure under pressure
- ability to travel as needed
- valid driver’s license and reliable transportation
- commitment to providing exceptional guest service
- strong analytical and decision-making capabilities
- knowledge of budgeting and financial forecasting
- physical ability to perform light work up to 20 pounds
- willingness to adhere to company policies and standards
- ability to motivate and develop staff effectively
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree with 4 to 5 years related experience
- or a 2-year college degree with 5 to 6 years related experience
- ability to perform light work exerting up to 20 pounds occasionally
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication skills with employees and guests
- effective listening and problem clarification skills
- multitask and prioritize departmental functions
- attend all required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance per company standards
- maintain high personal grooming standards including wearing nametags
- comply with operational standards to promote safe hotel operations
- effective problem handling skills
- ability to understand and evaluate complex information
- maintain confidentiality of information
Job Duties
- Tour operating departments daily and make necessary adjustments via department heads
- conduct weekly staff and training meetings
- meet financial review deadlines and corporate programs
- hold monthly financial reviews with management
- ensure budget productivity and proper accounting procedures
- develop managers through training programs
- conduct daily sales meetings with Director of Sales
- engage in hotel sales efforts with key clients
- participate in M.O.D. coverage
- monitor management trainees
- ensure compliance with hotel policies
- assist in budget processes
- oversee training on service standards
- foster a positive team environment
- inspect rooms regularly with housekeeping and engineering
- process invoices daily
- ensure timely financial reporting to Corporate Office
- maintain physical property cleanliness and maintenance
- ensure employee attentiveness and courteous interactions
- forecast financial position and reforecast based on data
- conduct management interviews and ensure compliance with hiring procedures
- interview final candidates for management roles
- perform executive committee performance appraisals
- coach and discipline management staff per policies
- perform duties assigned by Vice President or Regional Director
- ensure fair treatment of all employees
- meet property clients to assist sales efforts
- be present in public areas during peak times
- maintain security and safe audit procedures
- conduct credit meetings and support credit policies
- complete corporate training and certify trainers
- hold scheduled meetings on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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