General Manager

Portland, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $53,000.00 - $55,000.00

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

Medical

Dental

Vision

PTO

Sick Time

Free and Discounted Services

Bonus opportunities

Career advancement opportunities

Job Description

Restore Hyper Wellness - Lake Oswego is part of Restore Hyper Wellness, the leading retail provider of alternative health and wellness modalities in the United States. Restore is committed to making Hyper Wellness widely accessible, affordable, and enjoyable for people from all walks of life. Their mission is to help individuals feel better, improve their performance, and enable them to do more of what they love in life through a variety of innovative wellness treatments and services. The Lake Oswego location operates as a community-centered wellness studio dedicated to delivering these services in a friendly, approachable, and educational environment.
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Job Requirements

High school diploma or equivalent
2-5 years leadership experience
Previous management experience in health, wellness, fitness, or retail
Proven sales success
Excellent leadership and management skills
Exceptional communication skills
Ability to multi-task
Intermediate computer skills
Flexible availability for days, evenings, and weekends

Job Qualifications

High school diploma or equivalent required
2-5 years minimum of leadership experience required, including directly overseeing staff management within hiring, training, supporting, discipline, and termination
Previous management experience in the health, wellness, fitness, or retail industry strongly preferred
Proven success in sales and team mentorship
Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
Exceptional communication skills
Ability to multi-task and manage client and staff concerns
Intermediate computer skills
Flexible to work day, evening, and/or weekend hours as needed

Job Duties

Responsible for consistent reporting responsibilities (weekly trackers, monthly performance metrics (KPIs) reviews, event recaps, ordering store supplies, inventory and equipment knowledge/maintenance, etc) to the Operations Specialist and Owners
Tracking cadence and execution and coordination of the company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach efforts, etc), and working with AGM/Lead HWR with local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
Responsible for consistent and reliable scheduling of studio staff, tracking forecasted payroll expenses, and communicating additional scheduling and hiring needs to the Regional/Head of Medical
Driving sales through promoting and recommending memberships and service packages, while also teaching cross-promotion to the team members to build on their sales experience
Manage client accounts such as freezes/terminations and follow up on declination of auto-pays
Ability to work flexible schedules, including on weekends and holidays as directed by business needs
New GMs are required to work Sunday through Thursday or Tuesday through Saturday
however, this is negotiable based on experience and team build/availability
Ensure a consistently safe and clean studio environment for members and guests
Demonstrate a commitment to the vision, mission and goals of Restore, modeling our values and culture
Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education
Interview and guide onboarding of new team members
planning, assigning daily, weekly, and monthly goals, and directing work tasks
working individually with team members and facilitating their growth and development internally
Foster a culture of five-star customer service, doing the right thing, honesty, and an ethical sales approach, and cultivating a team environment where everyone helps everyone
Provide exceptional customer service while working with the Regional Manager to ensure all staff members perform at a high level, have documented roadmaps for career growth, and seek opportunities to empower them in that growth
Assisting with store operations, including greeting customers, answering calls, giving tours, selling services, using our point-of-sale system to check out customers, operating our wellness equipment, laundry, light cleaning, etc

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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