GENERAL MANAGER

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $85,000.00 - $90,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

performance bonuses

Professional Development

Job Description

The hiring company is a reputable hotel located in Santa Clarita, California, dedicated to providing exceptional hospitality services to guests. This establishment prides itself on maintaining high standards of quality and customer satisfaction, ensuring that each visitor experiences comfort, luxury, and professionalism during their stay. Recognizing the competitive nature of the hospitality industry, the organization is committed to continuous improvement in all aspects of hotel management, including operations, guest services, marketing, and staff development. The hotel is focused on maximizing operational efficiency while upholding superior service standards that align with its brand values and customer expectations.

The position ava... Show More

Job Requirements

Bachelors degree in hotel management
Minimum 2 years experience as an AGM
3 years hotel operations experience in a supervisory capacity
2 years experience in direct sales or retail trade
Possess a valid driver's license and be able to drive to customer appointments
Ability to speak and hear in English
Close and distance vision
Frequent sitting with some walking and standing
Frequently lifts/carries up to 10 lbs
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
Walk extended distances
Able to work overtime and irregular hours

Job Qualifications

Bachelors degree in hotel management
Minimum 2 years experience as an AGM
3 years hotel operations experience in a supervisory capacity
2 years experience in direct sales or retail trade
Possess a valid driver's license and be able to drive to customer appointments
Strong computer skills including word processing, spreadsheet, and familiarity with brand specific property management systems
Excellent communication, presentation, organization, time management and listening skills
Analytical skills for measuring business potential and value to the hotel
Ability to successfully interact with all levels of customers and hotel management

Job Duties

Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company
Prepare the annual hotel budget
Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports
Initiate corrective action
Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints
Initiate corrective action
Implement and maintain local and national sales/marketing programs
Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations
Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel
Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests
Implement/maintain two-way communication systems that cross departmental lines to reach all employees
Develop new programs which result in an increased level of guest satisfaction and operational excellence
Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations
Reward employees who meet or exceed guest expectations
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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