Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,700.00 - $72,800.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
The Courtyard by Marriott - Milwaukee Airport - GMF in Milwaukee, WI, is a well-established hotel that is part of the globally recognized Marriott International brand. Known for its dedication to quality hospitality and guest satisfaction, this hotel caters to both business and leisure travelers with top-notch amenities and professional service standards. Marriott International is celebrated worldwide for its commitment to excellence, innovation in hospitality, and strong community involvement. Employing a team dedicated to creating memorable guest experiences, the Courtyard by Marriott stands as one of the leading hotels near Milwaukee Airport, providing convenient access and modern accommodations to travelers.Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum of 5 years’ experience in hotel management or similar role
- Strong financial acumen and revenue management skills
- Excellent problem-solving and decision-making abilities
- Ability to work flexible hours including weekends and evenings
- Must live within a 20-minute drive of the hotel
- Ability to pass background checks and driver approval
- Excellent interpersonal and guest service skills
- Proficiency with Microsoft Office and hotel management software
- Ability to maintain compliance with employment laws and hotel policies
Job Qualifications
- Proven experience as a general manager or in a leadership role within the hotel industry
- Strong knowledge of hotel operations including guest service, sales, marketing, and financial management
- Excellent leadership, team-building, and communication skills
- Ability to develop and implement effective sales and marketing strategies
- Skilled in budget preparation and financial reporting
- Familiarity with hospitality industry standards and brand requirements
- Experience with staff training and performance management
- Knowledge of local community and networking skills
- Certification in food handling, CPR, and TIPS training preferred within 90 days
- Valid driver’s license and proof of insurance
Job Duties
- Be readily available and approachable to guests
- Ensure departments meet or exceed guest service expectations
- Address guest concerns proactively
- Promote professionalism and courtesy
- Engage in community and government affairs
- Communicate goals and results with associates
- Oversee departmental checklists and documentation
- Lead and train team members to achieve guest satisfaction goals
- Promote teamwork and morale
- Motivate staff to resolve guest and associate issues
- Recognize and reward good team performance
- Conduct management and department meetings
- Support empowerment and cross-training
- Review daily revenue and guest satisfaction scores
- Complete brand-required training and employee reviews
- Provide ongoing service training and thorough new hire orientations
- Achieve budgeted revenue and profit goals
- Comply with corporate accounting procedures
- Maximize revenue using brand systems
- Develop and implement budget and marketing plans
- Use financial tools and sales reports to meet objectives
- Oversee accounting functions
- Implement corporate national sales and marketing programs
- Communicate market conditions
- Review inventory controls and selling strategies
- Seek new business opportunities
- Monitor group bookings and billing processes
- Network to assist sales efforts
- Ensure guest service representatives understand selling strategies
- Stay current with community conditions
- Update forecasting reports
- Maintain relationships with competitors and clients
- Perform excellent guest service
- Promote a safe working environment
- Ensure cleanliness and sanitation standards
- Implement preventative maintenance
- Obtain required certifications
- Coordinate suite care programs
- Attend brand meetings and training
- Ensure proper staffing and scheduling
- Pass all audits
- Comply with employment laws and regulations
- Use discussion forms constructively
- Maintain current licenses and permits
- Follow company manuals and brand standards
- Schedule management coverage
- Pursue personal development
- Conduct employee reviews
- Perform any other duties assigned by the regional director
- Maintain a valid driver’s license and insurance
- Pass driver approval processes
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter