Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Learning management system
Cross brand training
performance-based career advancement
Educational Reimbursement
Medical insurance
telemedicine
Medical spending account options
Traditional 401k
Roth 401k
Company match program
Company-Sponsored Life Insurance
AD and D insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
supplemental life insurance
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
relaxed dress code
Job Description
Community Choice Financial Family of Brands, known as CCF, is among the largest consumer specialty finance organizations in the United States. With more than 10 distinct brands and over 1,500 brick-and-mortar stores across 24 states, CCF offers a broad range of short-term financial services designed to meet the urgent needs of customers. The company is committed to providing flexible financial solutions that empower communities, customers, and team members alike, while fostering an inclusive and progressive work environment. Highlighted by recent accolades such as Military Friendly Employer awards and recognition as one of America's Greatest Workplaces in Financial Services by Newsweek,... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years experience in a supervisory or leadership role
- operations experience in a leadership capacity
- excellent communication skills
- proficiency in phone and computer systems
- valid driver’s license with insurance and personal vehicle
- must be at least 18 years old (19 in Alabama)
- background check required
- ability to meet physical demands including standing for long periods and moving up to 25 pounds
Job Qualifications
- High school diploma or equivalent
- minimum two years experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries
- operations experience in a leadership capacity
- excellent verbal and written communication skills
- proficiency in using phones, Point of Sale, Microsoft Office, and other systems
- valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet the physical demands of the position, including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
- associate’s degree or higher preferred
- experience in check cashing, document verification, money order processing preferred
- bilingual (English/Spanish) is a plus and may be required for certain locations
Job Duties
- Manage overall store performance by meeting or exceeding company performance standards
- coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, company standards, account management, recovery (collections), job duties, and performance reports
- lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue
- examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits
- enforce adherence to quality standards, procedures, and local and state laws and regulations
- participate in audits and compliance reviews as directed by the corporate office or District Manager
- supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses
- conduct proper opening and closing procedures and train new staff in keyholder duties
- participate in the selection, review, hiring, and retention of new employees
- develop work schedules in accordance with budget, workloads, and store needs to ensure optimal staffing
- handle complex customer situations with integrity and professionalism
- monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services
- oversee the store planogram and ensure seasonal and/or promotional marketing material are displayed properly
- perform duties outside of the office including on site vehicle appraisals, store errands, and external marketing
- work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
- maintain a full-time work schedule with regular, in-person attendance, including weekends, at a minimum 40 hours per week
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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