General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $58,300.00 - $87,200.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Kasa travel credit
Generous Stock Option Plan
Flexible PTO
Cell phone reimbursement
401(k) Plan
health coverage

Job Description

Kasa is a prominent hospitality company specializing in the management and operation of modern hotel properties with a focus on delivering exceptional guest experiences. Located in San Francisco, Kasa operates a portfolio of uniquely designed accommodations aimed at attracting a broad spectrum of travelers. The company is committed to blending hospitality with technology and real estate to innovate the guest experience while maintaining strong financial performance and operational excellence. With an emphasis on team culture, property value optimization, and guest satisfaction, Kasa fosters a collaborative and dynamic work environment where every team member contributes to the company's overall success.
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Job Requirements

  • Bachelor’s degree in hospitality management business administration or related field
  • Minimum 5 years experience in hospitality or property management
  • Proven leadership skills managing onsite teams in a hotel environment
  • Strong financial and P&L management capabilities
  • Excellent communication skills for stakeholder and team engagement
  • Must have a valid driver’s license reliable vehicle and clean driving record
  • Ability to work 100% onsite in San Francisco
  • Proficient in use of technology for operations and collaboration
  • Availability for flexible working hours as needed

Job Qualifications

  • Bachelor’s degree in hospitality management business administration or related field
  • 5+ years experience in hospitality property management or guest-facing operations
  • Proven success running large property operations managing front and back-of-house functions
  • Strong financial acumen with budget management and revenue contribution experience
  • Leadership experience in hospitality sales and team performance management
  • Guest-obsessed mindset with ability to create personalized guest experiences
  • Exceptional time management and multitasking skills
  • High emotional intelligence with problem resolution ability
  • Familiarity with operational platforms spreadsheets and virtual collaboration tools
  • Openness to new hospitality models and evolving guest service approaches
  • Enthusiasm for hospitality technology and real estate integration

Job Duties

  • Directly lead and manage onsite teams ensuring exceptional hospitality experiences
  • Set clear expectations and conduct regular site walks to evaluate operational execution and team performance
  • Hold teams accountable for meeting brand standards and seamless guest interactions
  • Champion a hospitality-first culture fostering memorable guest experiences
  • Oversee guest services maintenance and property operations leveraging onsite and centralized teams
  • Solve operational challenges by ensuring teams have proper tools training and processes
  • Own and manage property P&L driving revenue growth and cost control
  • Collaborate with revenue management for pricing and distribution planning
  • Identify and implement cost-saving measures without impacting service quality
  • Align financial goals with company-wide targets analyzing trends proactively
  • Recruit train and develop a high-performing onsite team fostering accountability
  • Provide coaching and mentorship empowering team members
  • Partner with people operations for staffing retention and talent pipeline
  • Lead as liaison between Kasa and property owners ensuring transparency
  • Work closely with centralized teams for operational financial alignment
  • Report on performance metrics providing insights and recommendations for improvement

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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