General Manager

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $48,100.00 - $71,900.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

performance bonuses

Job Description

Highgate Hotels is a leading real estate investment and hospitality management company renowned for its innovation and leadership in the industry. With a strong presence in crucial U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand aggressively into global markets including Europe, Latin America, and the Caribbean. The company manages a prestigious portfolio of properties valued at over $20 billion, generating more than $5 billion in annual revenues. Highgate excels in guiding hospitality properties through all phases of their lifecycle from planning and development to recapitalization or disposition. The firm also pioneers... Show More

Job Requirements

Education as specified (college degree or equivalent experience)
Progressive hotel or related field experience
Ability to exert up to 20 pounds of force occasionally
Warm and friendly demeanor
Strong communication skills
Effective listening and problem-solving abilities
Multitasking and prioritization skills
Attendance at required meetings and trainings
Participation in M.O.D. coverage
Consistent work attendance
High standards of personal grooming
Compliance with hotel policies
Ability to handle problems proactively
Ability to assess complex data
Maintain confidentiality
Willingness to perform additional duties

Job Qualifications

At least 6 years progressive experience in a hotel or related field
or a 4-year college degree with 4 to 5 years related experience
or a 2-year college degree with 5 to 6 years related experience
Maintain a warm and friendly demeanor
Effective verbal and written communication skills with all levels of employees and guests
Ability to listen, understand, and clarify concerns
Ability to multitask and prioritize departmental functions
Attend all required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance per Highgate standards
Maintain high personal appearance and grooming standards
Comply with Highgate standards and regulations
Effective problem handling and resolution skills
Ability to understand and evaluate complex information
Ability to maintain confidentiality of information

Job Duties

Tour operating departments daily, making adjustments through department heads
Conduct weekly staff meetings and training sessions
Meet all financial review dates and corporate programs timely
Hold monthly financial reviews with department managers
Ensure department heads maintain budget productivity and accounting standards
Develop managers through training programs
Conduct daily HHBR meetings focusing on sales calls and potential business
Engage in hotel sales efforts including client meetings and events
Participate in M.O.D. coverage as scheduled
Monitor development of management trainees
Adhere to and train staff on Highgate policies and procedures
Oversee budget processes
Ensure training in service standards across departments
Foster a positive, team-oriented environment
Inspect rooms regularly with Housekeeping and Property Engineering
Ensure timely invoice processing
Submit financial documents to Corporate Office monthly
Maintain property cleanliness and maintenance
Promote attentive and courteous employee interactions
Forecast the hotel’s financial position monthly
Conduct management interviews and follow hiring procedures
Interview final candidates for management positions
Perform Executive Committee performance appraisals
Motivate, coach and discipline management staff
Perform duties as requested by Vice President or Regional Director
Ensure equitable treatment of employees
Meet clients on-property
Greet guests during peak times
Ensure security procedures for hotel safe and audits
Conduct monthly credit meetings and manage credit policies
Complete corporate training and certifications
Ensure all required meetings take place on property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: