Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $275,000.00 - $325,000.00
Work Schedule
Standard Hours
Benefits
competitive salary
Annual bonus
Health Insurance
Retirement Plan
Paid Time Off
employee training
Career Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. Founded with a mission to deliver exceptional guest experiences and create lasting value for stakeholders, Highgate has established itself as a dominant player in key U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu. In addition to its strong domestic presence, Highgate is expanding rapidly across international markets such as Europe, Latin America, and the Caribbean. The company’s extensive portfolio of global properties boasts an impressive aggregate asset value exceeding $20 billion and generates over $5... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum 6 years of progressive management experience in luxury hotel operations
- Proven track record of achieving profitability and guest satisfaction goals
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Proficient in financial management and budgeting
- Ability to work flexible schedules including weekends and holidays
- High level of professionalism and integrity
- Must be able to motivate and manage a diverse team
- Knowledge of industry-standard property management and revenue systems
- Commitment to maintaining safety and compliance standards
- Ability to remain calm under pressure and resolve conflicts effectively
- Experience with sales and client relationship management
- Basic physical ability to perform property walkthroughs and inspections
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree and 4 to 5 years related experience or a 2-year college degree and 5 to 6 years related experience
- Previous luxury hotel experience required
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication with all levels of employees and guests
- Effective listening and problem clarification skills
- Ability to multitask and prioritize departmental functions
- Approaches all encounters in a friendly courteous and service-oriented manner
- Attend all required meetings and trainings
- Participate in management on-duty coverage
- Maintain regular attendance as required by scheduling
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with all hotel standards and regulations
- Skilled in handling and solving problems proactively
- Ability to understand and evaluate complex information and data
- Maintain confidentiality of information
- Ability to perform light physical work occasionally lifting up to 20 pounds
Job Duties
- Tour operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial reviews with all department managers and supervisors
- Ensure department heads maintain budgeted productivity levels and standard accounting procedures
- Develop managers for future advancement through competency and corporate training programs
- Conduct daily sales meetings with Director of Sales focusing on prospecting and account calls
- Play a pivotal role in hotel sales efforts including calling top accounts, meeting clients, hosting events
- Participate in required management coverage as scheduled
- Monitor and develop management trainees
- Adhere to all company policies and procedures training new managers
- Oversee and assist in the budget process
- Ensure service standards training and compliance
- Foster a positive team-oriented guest-focused environment
- Inspect rooms regularly with housekeeping and engineer
- Ensure daily invoice processing and monthly financial document compliance
- Maintain cleanliness and maintenance through inspections and preventive programs
- Ensure employees provide friendly courteous efficient service
- Forecast monthly financial position by analyzing revenues and expenses
- Conduct all management interviews and follow hiring procedures
- Interview final candidates for vacant management positions
- Perform executive committee performance appraisals and ensure compliance
- Motivate and discipline management personnel
- Perform duties requested by VP or Regional Director of Operations
- Ensure fair and equitable employee treatment
- Meet clients on property and assist in sales efforts
- Greet guests during peak times
- Ensure hotel safe security and audits
- Conduct monthly credit meetings and manage credit policies
- Complete required corporate training and certification
- Ensure all scheduled meetings take place on property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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