General Manager

Miami, FL, USA|

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $48,900.00 - $73,100.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

Highgate Hotels is a leading real estate investment and hospitality management company known for its innovation within the hospitality industry. Established as a dominant player across key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has rapidly expanded its presence internationally into Europe, Latin America, and the Caribbean. Managing a portfolio of global properties with an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues, Highgate provides comprehensive expertise throughout the hospitality property cycle. This includes planning, development, recapitalization, and disposition strategies designed to maximize asset value for investors... Show More

Job Requirements

Bachelor's degree or equivalent experience
minimum 6 years of progressive hotel management experience
strong leadership and interpersonal skills
proficient in financial management and budgeting
excellent communication and organizational skills
ability to work in a fast-paced environment
flexibility to work varied shifts including weekends and holidays
commitment to delivering exceptional guest service
knowledge of hospitality software systems
ability to motivate and develop staff
problem-solving and decision-making abilities
compliance with corporate policies and procedures
physical ability to exert up to 20 pounds of force occasionally

Job Qualifications

At least 6 years progressive experience in hotel or related field
or a 4-year college degree with 4 to 5 years related experience
or a 2-year college degree with 5 to 6 years related experience
light work exerting up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly
maintain a warm and friendly demeanor at all times
effective verbal and written communication skills with all levels of employees and guests
ability to listen, understand, and clarify concerns
multitask and prioritize departmental functions to meet deadlines
approach all encounters with an attentive, friendly, courteous and service-oriented manner
attend all required meetings and trainings
participate in management on duty coverage as required
maintain regular attendance according to scheduling needs
uphold high standards of personal appearance and grooming including wearing nametags
comply with safety and operational standards
effective in handling and solving problems
ability to understand and evaluate complex information from various sources
maintain confidentiality of information
perform other duties as requested by management

Job Duties

Tour the operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings including training sessions and review of sales and operations efforts
Meet all financial review dates and corporate directed programs in a timely fashion
Hold monthly financial review meetings with department managers and supervisors
Ensure department heads maintain budgeted productivity levels and standard accounting procedures
Develop managers through competency training and corporate-sponsored programs
Conduct daily sales meetings with Director of Sales focusing on prospecting and account calls
Participate actively in hotel sales efforts including client meetings and hosting events
Provide management on duty coverage as scheduled
Monitor development of management trainees
Ensure compliance with all Highgate Hotel policies and procedures
Oversee and assist in the budget process
Ensure ongoing training in service standards across all departments
Foster a positive, team-oriented work environment focused on guest satisfaction
Conduct regular room inspections with housekeeping and engineering
Process invoices daily and ensure timely submission of financial documents
Maintain cleanliness and preventive maintenance of physical property
Promote attentive and courteous employee interaction with guests and staff
Forecast monthly financial position and generate accurate reforecasts
Manage hiring and interviewing processes following Highgate standards
Administer performance appraisals and disciplinary actions per corporate SOPs
Meet with clients and assist in sales efforts on property
Maintain presence in public areas during peak times to assist guests
Oversee hotel safe procedures and monthly audits
Lead monthly credit meetings and participate in credit and collection activities
Complete required corporate training and obtain training certifications
Ensure all scheduled meetings occur on property
Perform additional duties as assigned by senior management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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