GENERAL MANAGER

Madame Tussauds Hollywood is a world-renowned entertainment attraction that offers guests an immersive experience featuring life-like wax figures of celebrities, historical icons, and pop culture legends. Located in the vibrant city of Hollywood, California, this attraction is a major destination for both tourists and locals seeking a unique and memorable adventure. Madame Tussauds is part of the Merlin Entertainments Group, a global leader in location-based entertainment, recognized for delivering exceptional guest experiences through innovative attractions and exceptional customer service. As a General Manager at Madame Tussauds Hollywood, you will be at the forefront of creating magical and unforgettable moments for visitors. This full-time role is vital in steering the operational effectiveness, guest satisfaction, and overall business performance of one of the region's premier attractions. Reporting directly to senior leadership within Merlin Entertainments, you will be responsible for setting the strategic direction of the venue, driving revenue growth, and fostering a culture that prioritizes guest experience and team engagement. Your role will encompass a wide array of responsibilities, from leading marketing initiatives and managing profit and loss to overseeing daily operations and ensuring compliance with company standards. You will champion a guest-first approach, using data-driven insights to anticipate market trends and customer needs. By implementing innovative marketing and channel strategies, you will safeguard the brand's image while attracting new audiences and expanding market share. Operational excellence is key to your success as a General Manager. You will deliver capital projects efficiently and manage budgets to ensure sustainable EBITDA growth and cost control. Leading a dynamic, high-performance team, you will foster employee engagement, talent development, and succession planning, while embracing diversity, equity, inclusion, and accessibility (DEI&A), employee wellbeing, and corporate social responsibility (CSR) initiatives. Your leadership style will be visible and values-driven, serving as a brand ambassador both internally across a matrixed team environment and externally within the community and industry. You will also play a critical role in managing risk, crisis preparedness, and profit protection to maintain the attraction’s strong standing in a highly competitive market. This position requires resilience, creativity, and a proactive mindset, driven by a passion for guest experience and operational success. Located in vibrant Hollywood, the job offers the excitement and challenge of working in a high visitor volume, fast-paced environment. With a starting salary from $140,000 per year, this role not only promises career growth within a leading global entertainment company but also the chance to contribute to creating joy and lasting memories for countless visitors every year.