General Manager-203100

ESA Management, LLC is a prominent hospitality management company specializing in hotel operations with a commitment to delivering exceptional guest experiences and fostering positive workplace environments. As a leader in the hospitality industry, ESA Management oversees multiple properties, ensuring high standards of service, cleanliness, and operational excellence. The company places great emphasis on associate satisfaction, financial performance, and maintaining the brand's esteemed reputation across all hotels it manages. With a focus on continuous improvement, ESA Management supports its management teams with comprehensive training, resources, and a collaborative culture that values teamwork, integrity, and innovation.

The General Manager role at ESA Management is a critical leadership position responsible for the overall success of the hotel. This full-time role, offering an annual salary of $65,000, requires a dynamic individual who can balance operational excellence with outstanding guest service and associate engagement. The General Manager is accountable for achieving guest satisfaction targets by ensuring that every aspect of the customer experience—from room readiness and cleanliness to public area maintenance and prompt resolution of guest issues—is executed at the highest standard. Maintaining the hotel’s financial health through effective budgeting, labor management, and cost controls is also an integral part of the role.

In addition to managing the day-to-day hotel operations, the General Manager provides leadership to the hotel’s team by recruiting, onboarding, and training new associates to company standards, including specialized courses such as Best Day Ever and Extended Stay University training programs. Building a positive work environment through energy, enthusiasm, and recognition, the General Manager drives teamwork and ensures consistent enforcement of company policies. They work closely with the District Manager to coach and develop staff, fostering a culture of excellence and accountability.

This role includes important responsibilities such as conducting regular team meetings to align the staff with company updates and hotel needs, maintaining adequate supplies and purchase orders to stay within budget, and overseeing cash management procedures. Furthermore, the General Manager must uphold ESA brand standards, manage labor expenses efficiently, complete competitive surveillance to stay aware of market conditions, and adhere to all federal, state, and local employment laws.

ESA Management offers this role a competitive compensation package inclusive of weekly pay, medical benefits, dental and vision insurance, retirement plans such as a 401(k) savings plan, paid time off, and employee perks programs. The company values diversity and equal opportunity employment, fostering an inclusive environment where associates can thrive. This position also requires occasional travel within the local community and infrequent air travel, reflecting the need to maintain strong market presence and operational oversight across the hotel property.

In summary, the General Manager role at ESA Management offers an exciting opportunity for an experienced hospitality professional to lead a hotel operation that prioritizes guest satisfaction, associate development, financial success, and brand integrity. Candidates with a passion for quality service, strong leadership capabilities, and a commitment to continuous improvement will find this position both challenging and rewarding.