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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,900.00 - $68,600.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
401(k) savings plan
Paid Time Off
Employee assistance program
Employee Perks Program offering discounts to major companies
Job Description
ESA Management, LLC is a reputable hotel management company known for delivering exceptional hospitality services and maintaining high standards across its properties. The company is deeply committed to creating memorable guest experiences while upholding brand standards and optimizing property operations. ESA Management fosters a positive and inclusive workplace culture where associates are encouraged to grow professionally and contribute to the success of the hotel. The company values diversity and compliance with federal, state, and local employment laws, ensuring equal opportunities for all employees. They are dedicated to employee well-being by offering competitive wages and comprehensive benefits.
The General Ma... Show More
The General Ma... Show More
Job Requirements
- Minimum three years related hospitality management or related field experience
- Customer experience required
- Valid driver's license and successfully pass a motor vehicle check
- Ability to organize multiple projects
- Ability to manage and direct a staff
- Knowledge of basic computer software including e-mail, word processing, and spreadsheets
- Strong communication skills in English
- Conversational Spanish beneficial
- Ability to travel locally and infrequently by air
- Ability to occasionally lift up to 25 pounds
- Adherence to federal, state and local employment laws and regulations
Job Qualifications
- Minimum three years related hospitality management or related field experience
- Customer experience required
- Valid driver's license and successful motor vehicle check
- Two-year degree highly preferred
- Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
- Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines
- Ability to manage and direct a staff to perform daily job tasks
- Conversational or proficient in Spanish beneficial
- Read, write and speak English
- Ability to write effective and grammatically correct correspondence and memos
- Ability to present information in one-on-one and small group situations to customers, clients, and associates
- Professional communication skills with guests, associates, supervisors, and others as required for property operation.
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Ensures rooms are guest ready, including adhering to the highest cleanliness standards
- completing daily room and guest ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate and discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management and ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses using productivity reports
- Responsible for cash management and ensuring Corporate Lodging payment procedures are followed
- Ensures quality lead generation quotas are achieved through guest interaction and market awareness
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance (Sales Drive Bys)
- Reviews in-house rates
- Adheres to federal, state and local employment related laws and regulations
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager / Team Leader
- Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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