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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,300.00 - $75,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee Discounts
Career development opportunities
Job Description
This job opportunity is with a well-established hotel brand committed to providing exceptional guest experiences and maintaining high operational standards. The hotel strives to uphold its reputation by ensuring guest satisfaction, delivering quality service, and sustaining financial stability. With a strong emphasis on teamwork, associate engagement, and leadership, this hotel fosters an environment where employees are motivated to exceed expectations, resulting in a positive workplace culture and exceptional customer service. The management team works diligently to align with company brand standards, ensuring every guest interaction reflects the values and commitment of the organization. The hotel operates in the hospitality industry,... Show More
Job Requirements
- bachelor's degree in hospitality management or related field
- minimum 5 years experience in hotel management or similar role
- strong understanding of hotel operational standards and guest service excellence
- proven track record in managing budgets and labor costs
- excellent leadership and coaching skills
- ability to work flexible hours including weekends and holidays
- effective problem-solving and decision-making capabilities
- proficiency in relevant hotel management software
- valid driver's license
Job Qualifications
- proven hospitality management experience
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- knowledge of hotel operations and brand standards
- ability to handle financial and labor cost controls
- experience with recruiting, onboarding and training staff
- ability to resolve guest issues promptly and diplomatically
- familiarity with industry regulations and compliance
- skill in market analysis and competitive surveillance
Job Duties
- demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- ensures rooms are guest ready, including adhering to the highest cleanliness standards
- maintains public areas and grounds in excellent condition
- completes the Green Shield program on schedule and meeting or exceeding brand standards
- completes daily room and guest ready room inspections
- manages ESA brand standards and processes while pursuing continuous improvement
- ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- provides team members with the necessary tools and supplies to perform their jobs
- maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- ensures purchases made are within budget and by approved vendors
- efficiently manages rooms to keep all guest rooms in service
- effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- responsible for cash management including collection of in-house guest balances
- ensures all Corporate Lodging procedures are in place to collect payment timely
- ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- upholds and enforces ESA standards and policy compliance at the hotel level
- ensures bank deposits are completed in accordance with company policy
- completes competitive surveillance (Sales Drive Bys)
- reviews in-house rates
- adheres to federal, state and local employment related laws and regulations
- performs duties in all aspects of hotel operations as needed
- directly manages an Assistant General Manager / Team Leader
- actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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