General Manager-203100

Job Overview

briefcase

Employment Type

Full-time
moneybag

Compensation

Salary
Range $50,300.00 - $75,200.00
clock

Work Schedule

Standard Hours
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee Discounts
Career development opportunities

Job Description

This job opportunity is with a well-established hotel brand committed to providing exceptional guest experiences and maintaining high operational standards. The hotel strives to uphold its reputation by ensuring guest satisfaction, delivering quality service, and sustaining financial stability. With a strong emphasis on teamwork, associate engagement, and leadership, this hotel fosters an environment where employees are motivated to exceed expectations, resulting in a positive workplace culture and exceptional customer service. The management team works diligently to align with company brand standards, ensuring every guest interaction reflects the values and commitment of the organization. The hotel operates in the hospitality industry, focusing on providing a welcoming, clean, and well-maintained environment for all guests.

The position offered is for a General Manager, responsible for the overall success and strategic management of the hotel. This role requires a dynamic leader who can effectively balance guest satisfaction with operational efficiency and financial goals. As the General Manager, you will lead and inspire your team to consistently deliver the best possible experience for guests. Your responsibilities will include managing day-to-day hotel operations, supervising and developing staff, ensuring all rooms and public areas meet the highest cleanliness and maintenance standards, and overseeing adherence to company policies. You will be instrumental in recruiting, training, and motivating associates while creating a positive work environment through teamwork and recognition.

Moreover, the role demands vigilant management of financial performance, including effective control over labor expenses, budgeting, and cash management. You will collaborate closely with District Managers to coach and support associates, enforce company policies fairly, and achieve operational excellence. Maintaining property brand standards and pursuing continuous improvement initiatives are essential functions within this role. The General Manager will also be responsible for handling guest-related issues promptly to maintain satisfaction and uphold the hotel’s reputation. Furthermore, this leadership position requires careful attention to market trends and competitor insights to identify new business opportunities that drive revenue growth. The role offers a comprehensive leadership experience in hotel operations, combining strategic oversight with hands-on management to ensure the property surpasses expectations and fulfills its financial and service objectives. If you have strong hospitality management skills, leadership experience, and a passion for service excellence, this position provides an exciting opportunity to advance your career in the hotel industry.

Job Requirements

  • bachelor's degree in hospitality management or related field
  • minimum 5 years experience in hotel management or similar role
  • strong understanding of hotel operational standards and guest service excellence
  • proven track record in managing budgets and labor costs
  • excellent leadership and coaching skills
  • ability to work flexible hours including weekends and holidays
  • effective problem-solving and decision-making capabilities
  • proficiency in relevant hotel management software
  • valid driver's license

Job Qualifications

  • proven hospitality management experience
  • strong leadership and team management skills
  • excellent communication and interpersonal abilities
  • knowledge of hotel operations and brand standards
  • ability to handle financial and labor cost controls
  • experience with recruiting, onboarding and training staff
  • ability to resolve guest issues promptly and diplomatically
  • familiarity with industry regulations and compliance
  • skill in market analysis and competitive surveillance

Job Duties

  • demonstrates and promotes 100% commitment to providing the best possible experience for our guests
  • ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
  • ensures rooms are guest ready, including adhering to the highest cleanliness standards
  • maintains public areas and grounds in excellent condition
  • completes the Green Shield program on schedule and meeting or exceeding brand standards
  • completes daily room and guest ready room inspections
  • manages ESA brand standards and processes while pursuing continuous improvement
  • ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
  • onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
  • drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
  • partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
  • conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
  • provides team members with the necessary tools and supplies to perform their jobs
  • maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
  • ensures purchases made are within budget and by approved vendors
  • efficiently manages rooms to keep all guest rooms in service
  • effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
  • responsible for cash management including collection of in-house guest balances
  • ensures all Corporate Lodging procedures are in place to collect payment timely
  • ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
  • upholds and enforces ESA standards and policy compliance at the hotel level
  • ensures bank deposits are completed in accordance with company policy
  • completes competitive surveillance (Sales Drive Bys)
  • reviews in-house rates
  • adheres to federal, state and local employment related laws and regulations
  • performs duties in all aspects of hotel operations as needed
  • directly manages an Assistant General Manager / Team Leader
  • actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues

Job Criteria

Experience

Expert Level (7+ years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef