General Manager-203100

The hiring establishment is a well-established hotel operating under a reputable brand known for its commitment to guest satisfaction and quality service. As a hospitality provider, this hotel emphasizes delivering exceptional experiences to its guests, maintaining high cleanliness standards, and creating an inviting and comfortable atmosphere. The company prides itself on its strong brand presence and adherence to company policies and employment laws, ensuring a structured and supportive work environment. The hotel is dedicated not only to customer experience but also to creating a positive workplace culture for its associates, striving to be recognized as an exceptional employer within the hospitality industry. The General Manager position is a full-time leadership role with a focus on holistic hotel management, including guest relations, operational efficiency, team leadership, and financial stewardship. Salary details are competitive and aligned with industry standards, reflecting the importance of the role in maintaining the property's reputation and operational success.

The role of General Manager at this hotel is multifaceted and key to the overall success of the property. The person in this position is responsible for ensuring guest satisfaction targets are met by fostering a guest-first mentality and acting promptly on any guest-related issues to uphold company goals. An integral part of the role is managing the appearance and condition of the hotel, ensuring all guest rooms are Guest Ready with exceptional cleanliness, well-maintained public areas, and adherence to sustainability initiatives such as the Green Shield program. The General Manager leads daily inspections and manages brand standards and processes to drive continuous improvement.

Leadership is central to this position, with responsibility for recruiting, hiring, onboarding, and training associates, including compliance with specific training courses such as Best Day Ever and Extended Stay University. The General Manager catalyzes a positive work environment through teamwork, energy, and enthusiastic recognition of staff efforts. Partnering closely with the District Manager, this role focuses on optimizing staff performance through coaching, counseling, and consistent policy enforcement. Conducting daily team meetings ensures alignment on company updates and hotel performance priorities.

Operational management duties cover inventory and resource management, including maintaining appropriate Levels of Product Availability (PAR) through daily visual management, budget-compliant purchasing, and efficient room maintenance. Controlling labor expenses by timely wage approval and monitoring productivity reports is also vital to align with company labor standards. Financial responsibilities include cash management, ensuring timely guest balance collection and bank deposits in compliance with corporate policies.

Business development is promoted through quality lead generation, maintaining in-house account relationships, conducting competitive market surveillance, and awareness of new supply and business opportunities. Upholding company standards, policies, and legal compliance remains a constant managerial obligation. The General Manager also manages public relations by monitoring social media and guest feedback channels to address concerns promptly.

This role requires a dynamic leader capable of overseeing all aspects of hotel operations including managing an Assistant General Manager or Team Leader and performing additional duties as necessary. This position offers a challenging yet rewarding career opportunity for a hospitality management professional committed to excellence in service delivery and operational leadership.