General Manager-203100

ESA Management, LLC is a reputable hospitality company committed to excellence in hotel management and guest services. With a focus on delivering exceptional customer experiences, ESA operates a portfolio of hotels under various brand standards, ensuring each property maintains high-quality service and cleanliness to meet and exceed guest expectations. Recognized for fostering a positive workplace environment, ESA values its associates and promotes a culture of teamwork, continuous improvement, and leadership development. The company operates with a vision to be an industry leader by upholding brand policies and delivering outstanding business results across all properties.

The General Manager position at ESA Management is a pivotal leadership role responsible for the overall success of a hotel property. This role is tasked with ensuring guest satisfaction goals are met through effective management of the customer experience and associate engagement. The General Manager leads by example, driving a positive work environment and ensuring the property adheres to company brand standards, cleanliness programs, and operational excellence. Responsibilities include managing financial goals, recruitment and training of staff, performance coaching, and maintaining regulatory compliance. The manager will oversee the daily operations including guest relations, labor management, cash handling, and marketing strategies to generate leads and drive revenue growth.

Ideal candidates will have at least three years of related hospitality management experience and be proficient in fostering a high-performing team culture. The role involves active involvement in guest services, handling guest-related issues promptly and efficiently, and ensuring all rooms and public areas meet stringent cleanliness standards. The General Manager also works closely with the District Manager to align property performance with corporate goals, implement company policies fairly, and execute effective communication within the team.

In essence, this position requires a highly motivated and organized individual with strong leadership and communication skills, capable of balancing operational demands and financial objectives while creating an exceptional experience for both guests and associates. This role also includes embracing the use of technology and data reports to monitor productivity and occupancy, maintaining vendor relationships, and enforcing safety and employment laws.

ESA Management offers competitive wages, weekly pay, and a comprehensive benefits package including medical, dental, and vision insurance, flexible spending accounts, life and disability insurance, retirement plans, paid time off, and employee recognition and assistance programs. The company endorses equal employment opportunities and complies with all applicable laws to ensure a respectful and inclusive workplace. This position not only challenges candidates to excel operationally but also rewards them with a dynamic environment and opportunities for career growth within the hospitality industry.