Job Overview
Employment Type
Full-time
Compensation
Salary
Range $51,300.00 - $76,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
This job opening is for the position of General Manager at a prominent hotel within a respected hospitality brand. The hotel industry is known for its dynamic environment and focus on providing exceptional guest experiences. This particular hotel is committed to maintaining high standards of cleanliness, guest satisfaction, associate engagement, and financial performance. As a General Manager, you will hold the ultimate responsibility for the entire property's success, shaping the overall guest experience while leading and motivating your team of associates to uphold the company's brand standards and operational excellence.
The General Manager role is critical to the hotel's reputation and operational integrity. You will be tasked with ensuring that every guest's interaction with the hotel is positive and memorable, setting and achieving guest satisfaction targets by addressing concerns swiftly and effectively. Managing the hotel’s reputation extends beyond guest feedback to include social media engagement, ensuring timely and appropriate responses to online reviews and postings. Your leadership will foster a workplace culture that values teamwork, enthusiasm, and associate recognition, promoting the hotel as an exceptional place to work.
In addition to guest and associate engagement, you will have a key role in financial stewardship, managing labor expenses, purchasing, cash management, and budgeting. You will monitor daily labor productivity reports, ensure purchases are within budget and from approved vendors, and oversee cash collections to maintain fiscal discipline. This role requires a strategic mindset paired with hands-on operational execution to meet and exceed financial goals.
Leading by example, you will ensure all associates receive proper recruitment, onboarding, and ongoing training, including compliance with company training programs such as Best Day Ever and Extended Stay University. You will conduct daily team meetings to discuss company updates and drive improvements on critical hotel deliverables.
Operationally, you will oversee the property's physical condition, conducting daily room and public area inspections to ensure they meet the highest cleanliness standards and brand consistency. You will manage inventory levels and supply procurement to guarantee associates have the necessary tools to perform efficiently. Additionally, you will manage in-house rates, perform competitive surveillance, and identify new business opportunities within the local market.
This career opportunity is suited for professionals who thrive in a leadership role within the hospitality industry, are detail-oriented, strategic planners, and passionate about delivering superior guest experiences. The employment type and salary package typically correspond to the responsibilities outlined and market standards within the hospitality domain, with competitive benefits provided to support a rewarding career.
If you are ready to lead a dynamic hotel operation, ensure guest and associate satisfaction, and drive the property to new heights of success, this General Manager position offers a compelling career avenue. Join a reputable company known for its dedication to excellence and be instrumental in shaping memorable guest experiences while fostering a positive and productive work environment for all associates.
The General Manager role is critical to the hotel's reputation and operational integrity. You will be tasked with ensuring that every guest's interaction with the hotel is positive and memorable, setting and achieving guest satisfaction targets by addressing concerns swiftly and effectively. Managing the hotel’s reputation extends beyond guest feedback to include social media engagement, ensuring timely and appropriate responses to online reviews and postings. Your leadership will foster a workplace culture that values teamwork, enthusiasm, and associate recognition, promoting the hotel as an exceptional place to work.
In addition to guest and associate engagement, you will have a key role in financial stewardship, managing labor expenses, purchasing, cash management, and budgeting. You will monitor daily labor productivity reports, ensure purchases are within budget and from approved vendors, and oversee cash collections to maintain fiscal discipline. This role requires a strategic mindset paired with hands-on operational execution to meet and exceed financial goals.
Leading by example, you will ensure all associates receive proper recruitment, onboarding, and ongoing training, including compliance with company training programs such as Best Day Ever and Extended Stay University. You will conduct daily team meetings to discuss company updates and drive improvements on critical hotel deliverables.
Operationally, you will oversee the property's physical condition, conducting daily room and public area inspections to ensure they meet the highest cleanliness standards and brand consistency. You will manage inventory levels and supply procurement to guarantee associates have the necessary tools to perform efficiently. Additionally, you will manage in-house rates, perform competitive surveillance, and identify new business opportunities within the local market.
This career opportunity is suited for professionals who thrive in a leadership role within the hospitality industry, are detail-oriented, strategic planners, and passionate about delivering superior guest experiences. The employment type and salary package typically correspond to the responsibilities outlined and market standards within the hospitality domain, with competitive benefits provided to support a rewarding career.
If you are ready to lead a dynamic hotel operation, ensure guest and associate satisfaction, and drive the property to new heights of success, this General Manager position offers a compelling career avenue. Join a reputable company known for its dedication to excellence and be instrumental in shaping memorable guest experiences while fostering a positive and productive work environment for all associates.
Job Requirements
- Bachelor’s degree in hospitality, business administration, or related field preferred
- Minimum of 3-5 years of experience in hotel management or hospitality leadership
- Proven track record in managing guest satisfaction and operational performance
- Strong understanding of labor management and cost control
- Ability to lead diverse teams and foster a positive work environment
- Knowledge of applicable employment laws and hotel brand standards
- Effective communication skills
- Availability to work flexible hours including weekends and holidays
- Proficiency in technology relevant to hotel management.
Job Qualifications
- Experience in hotel management or related hospitality leadership
- Knowledge of hotel operations including guest services, housekeeping, and financial management
- Strong leadership and team-building skills
- Proficiency in managing budgets and controlling labor costs
- Ability to recruit, train, and develop staff
- Familiarity with brand standards and compliance
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution abilities
- Ability to manage multiple tasks and prioritize effectively
- Understanding of guest satisfaction metrics and quality assurance
- Competency in using property management systems and reporting tools.
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for guests
- Ensures all guest-related issues are resolved in alignment with company goals
- Ensures rooms are guest ready, maintaining cleanliness standards and public areas
- Completes daily room and guest ready room inspections
- Manages ESA Brand Standards and pursues continuous improvement
- Ensures proper recruitment, interviewing, screening, and hiring procedures
- Onboards and trains new associates including Best Day Ever and Extended Stay University compliance
- Drives positive work environment through teamwork and recognition
- Partners with District Manager to optimize associate performance including coaching
- Conducts daily team meetings to communicate updates and improve performance
- Provides necessary tools and supplies for associates to perform jobs
- Maintains appropriate PAR levels and manages purchase orders within budget
- Manages room availability efficiently
- Controls labor expenses by approving daily punches and monitoring productivity
- Oversees cash management and timely payment collection
- Achieves quality lead generation through guest engagement and market awareness
- Enforces ESA standards and policy compliance
- Ensures bank deposits are completed according to policy
- Performs competitive surveillance and monitors guest experience social media
- Reviews in-house rates
- Adheres to federal, state, and local employment laws
- Performs duties across all hotel operations as needed
- Directly manages Assistant General Manager or Team Leader
- Monitors and responds to social media guest feedback.
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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