General Manager-203100

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $44,900.00 - $67,100.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Professional Development

Job Description

The hiring establishment is a well-established hotel known for its commitment to providing outstanding guest experiences and maintaining high standards across all areas of operations. This hotel operates within the hospitality industry and focuses on delivering excellent service and comfort to its guests, ensuring that every stay is memorable and meets the highest quality standards. The hotel emphasizes a positive work environment for its staff, aiming to be recognized as an exceptional workplace through strong leadership and opportunities for professional growth. Employing a team dedicated to upholding brand standards, the hotel continuously strives to enhance guest satisfaction and achieve financial as well as operational goals. This role is a general manager position, integral to the success of the hotel, responsible for leading daily operations, managing staff performance, and ensuring the property meets and exceeds the expectations of both guests and company leadership.

The General Manager position is pivotal in steering the hotel towards its operational and financial objectives while maintaining the highest level of customer service and guest satisfaction. The role involves hands-on leadership in managing associate engagement and development, promoting a positive work culture, and spearheading initiatives to uphold and improve brand standards. The general manager ensures that guest-related issues are resolved swiftly and to the satisfaction of all parties, driving loyalty and repeat business. This position demands strong financial acumen to manage budgets, labor expenses, and cash handling procedures effectively. The manager is also responsible for recruitment, onboarding, and continuous training of new employees, ensuring compliance with company policies and legal regulations. Daily inspections are carried out under their direction to maintain room readiness, cleanliness, and public area upkeep aligned with brand expectations. Additionally, the general manager collaborates closely with district management to optimize team performance, conduct regular meetings for communication and improvement, and manage inventory and purchasing within budget constraints. Monitoring market trends, competitor analysis, and lead generation for new business opportunities also fall under this role's remit. Overall, this position demands an energetic leader who fosters teamwork, motivation, and recognition among associates while maintaining focus on guest satisfaction and operational excellence. The employment type and salary specifics are typically discussed during the recruitment process and may vary depending on the hotel's policies and candidates' experience. This role represents a unique opportunity for an experienced hospitality professional seeking a dynamic and fulfilling leadership position within a reputable hotel environment.

Job Requirements

  • Bachelor's degree in hospitality management or a related field
  • Minimum of 5 years experience in hotel management or a similar leadership role
  • Demonstrated ability to lead and motivate a team effectively
  • Strong financial acumen with experience managing budgets and expenses
  • Excellent problem-solving and customer service skills
  • Knowledge of hotel brand standards and compliance requirements
  • Effective communication skills and ability to conduct meetings and training sessions
  • Ability to manage cash and perform financial transactions accurately
  • Willingness to work flexible hours including weekends and holidays

Job Qualifications

  • Bachelor's degree in hospitality management or related field
  • Proven experience as a hotel general manager or similar role
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Financial management experience including budgeting and labor control
  • Knowledge of hotel operations, sanitation standards, and brand compliance
  • Ability to resolve guest issues effectively and efficiently
  • Experience with recruitment, training, and staff development
  • Familiarity with market analysis and competitive surveillance
  • Ability to use hotel management software and productivity reports

Job Duties

  • Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
  • Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
  • Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards
  • maintaining public areas and grounds in excellent condition
  • completing the Green Shield program on schedule and meeting or exceeding brand standards
  • Completes daily room and Guest Ready room inspections
  • Manages ESA Brand Standards and processes while pursuing continuous improvement
  • Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
  • Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
  • Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
  • Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
  • Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
  • Provides team members with the necessary tools and supplies to perform their jobs
  • Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
  • Ensures purchases made are within budget and by approved vendors
  • Efficiently manages rooms to keep all guest rooms in service
  • Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
  • Responsible for cash management including collection of in-house guest balances
  • Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely
  • Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
  • Upholds and enforces ESA standards and policy compliance at the hotel level
  • Ensures bank deposits are completed in accordance with company policy
  • Completes competitive surveillance (Sales Drive Bys)
  • Reviews in-house rates
  • Adheres to federal, state and local employment related laws and regulations
  • Performs duties in all aspects of hotel operations as needed
  • Directly manages an Assistant General Manager / Team Leader
  • Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues

Job Criteria

Experience

Expert Level (7+ years)


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