General Manager-203100

ESA Management, LLC is a leading hospitality management company known for operating a diverse portfolio of hotels that emphasize exceptional guest experiences and associate satisfaction. The company is dedicated to maintaining the highest standards in hotel operations while fostering a positive, dynamic work environment. ESA Management is committed to upholding brand standards and ensuring that each property they manage is recognized for its quality service, cleanliness, and overall excellence in guest hospitality. As an Equal Opportunity Employer, ESA Management values diversity and inclusion, adhering to federal, state, and local regulations to create a respectful and supportive workplace.

The General Manager role at ESA Management is pivotal in driving the success and reputation of the hotel. This full-time leadership position is focused on ensuring guest satisfaction targets are met and exceeded by managing all aspects of the customer experience. The General Manager takes responsibility for associating positive workplace culture, leading property associates with enthusiasm and energy, and ensuring compliance with company policies and brand standards. Key facets of this role include overseeing recruitment, onboarding, training, and daily operational management to maintain high cleanliness and service standards.

The General Manager is also tasked with financial responsibilities such as labor expense control, cash and payment collection, budgeting, and purchase order management while striving for optimal associate performance. They partner closely with the District Manager to foster a collaborative work environment that supports coaching, counseling, and consistent enforcement of policies. Additionally, the role entails proactive market awareness, lead generation, competitive surveillance, and maintaining excellent public and guest areas to preserve the prestigious image of the hotel.

This leadership position requires at least three years of related hospitality management experience and emphasizes skills in multitasking, team management, and customer service excellence. Preferred qualifications include a two-year degree, computer literacy, and Spanish language skills. The position offers numerous benefits such as competitive wages, weekly pay, medical, dental, and vision insurance, flexible spending accounts, employer-paid life and disability insurance, a 401(k) savings plan, paid time off, and employee assistance and perks programs. ESA Management promises a stimulating workplace where the General Manager can influence guest experiences positively and contribute substantially to the hotel’s operational success and esteemed brand presence.