Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
401(k) savings plan
Paid Time Off
Employee assistance program
Employee Perks Program offering discounts to major companies
Job Description
ESA Management, LLC is a recognized leader in the hospitality industry, operating a portfolio of successful hotel properties across various locations. Known for its commitment to excellence and guest satisfaction, ESA Management, LLC prides itself on delivering outstanding customer experiences while upholding high standards in hospitality services. The company emphasizes a positive work environment, fostering professional growth, and adhering to ethical employment practices. As an equal opportunity employer, ESA Management, LLC ensures fair treatment in all aspects of employment regardless of race, color, religion, sex, or other protected characteristics. This company is committed to providing comprehensive benefits and competitive compensation... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 5 years of experience in hotel management or similar role
- Demonstrated success in managing guest satisfaction and operational performance
- Strong organizational and multitasking skills
- Ability to work flexible hours including weekends and holidays
- Proficient computer skills including property management systems
- Valid driver's license and reliable transportation
- Ability to lead and motivate diverse teams
- Strong problem-solving skills and decision-making capabilities
Job Qualifications
- Proven experience in hotel management or related hospitality leadership roles
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to analyze financial reports and manage budgets effectively
- Knowledge of hotel operations, including front desk, housekeeping, maintenance, and food and beverage
- Familiarity with brand standards and quality assurance processes
- Competence in recruiting, onboarding, and training associates
- Capability in conflict resolution and guest satisfaction strategies
- Proficiency with labor management and productivity tools
- Understanding of cash handling and financial controls
- Ability to conduct competitive market analysis
- Knowledge of applicable employment laws and compliance requirements
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Ensures rooms are guest ready, including adhering to the highest cleanliness standards
- maintaining public areas and grounds in excellent condition
- and completing the Green Shield program on schedule and meeting or exceeding brand standards
- Completes daily room and Guest Ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- Ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- Responsible for cash management including collection of in-house guest balances
- Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely
- Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance (Sales Drive Bys)
- Reviews in-house rates
- Adheres to federal, state and local employment related laws and regulations
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager / Team Leader
- Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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