Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional employee paid short-term disability
Optional employee paid buy-up long-term disability
Optional employee paid supplemental life insurance
Optional employee paid dependent life insurance
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a reputable hotel management company known for its dedication to delivering exceptional hospitality services while upholding the highest industry standards. With a strong presence in multiple states including California, Colorado, Illinois, Minnesota, New Jersey, Washington, and New York, ESA Management oversees a portfolio of well-operated hotel properties that emphasize guest satisfaction, employee engagement, and operational excellence. The company prides itself on creating a positive environment for both guests and associates, fostering growth, teamwork, and professionalism. Committed to diversity and inclusion, ESA Management implements equal opportunity policies ensuring a fair and supportive workplace for all employees. This... Show More
Job Requirements
- high school diploma or equivalent
- experience in hotel or hospitality management
- demonstrated leadership skills
- strong financial acumen
- excellent communication and interpersonal skills
- ability to resolve guest issues effectively
- capability to manage labor and operational budgets
- knowledge of brand standards and compliance
- ability to train and develop staff
- familiarity with recruitment and hiring processes
- proficiency in cash management and accounting procedures
- experience with market analysis and competitive surveillance
Job Qualifications
- bachelor's degree in hospitality management or related field preferred
- proven track record in hotel management
- strong leadership and team-building abilities
- excellent problem-solving and decision-making skills
- knowledge of hospitality industry regulations and standards
- effective organizational and multitasking skills
- experience in employee coaching and performance management
- familiarity with training programs such as Best Day Ever and Extended Stay University
- competency in financial reporting and labor productivity management
- ability to maintain high standards of guest service and cleanliness
Job Duties
- demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- ensures rooms are guest ready, including adhering to the highest cleanliness standards
- maintaining public areas and grounds in excellent condition
- and completing the Green Shield program on schedule and meeting or exceeding brand standards
- completes daily room and guest ready room inspections
- manages ESA brand standards and processes while pursuing continuous improvement
- ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- partners with district manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- provides team members with the necessary tools and supplies to perform their jobs
- maintains appropriate PAR levels through daily visual management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- ensures purchases made are within budget and by approved vendors
- efficiently manages rooms to keep all guest rooms in service
- effectively manages and controls labor expenses by approving daily punches timely and utilizes the productivity report to monitor and adjust accordingly to align with company labor standards
- responsible for cash management including collection of in-house guest balances
- responsible for ensuring all corporate lodging procedures are in place to collect payment timely
- ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- upholds and enforces ESA standards and policy compliance at the hotel level
- ensures bank deposits are completed in accordance with company policy
- completes competitive surveillance (sales drive bys)
- reviews in-house rates
- adheres to federal, state and local employment related laws and regulations
- performs duties in all aspects of hotel operations as needed
- directly manages an assistant general manager / team leader
- actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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