Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
Health care flexible spending accounts
dependent care flexible spending accounts
employer paid basic life insurance
Employer paid AD&D insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
short-term disability
Buy-Up Long-Term Disability
supplemental life insurance
Dependent Life Insurance
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a reputable hospitality company known for managing a portfolio of extended stay hotels across the United States. Their commitment to excellence in service and leadership in the hotel industry positions them as a trusted employer dedicated to delivering exceptional guest experiences. They emphasize a positive workplace environment, associate satisfaction, and maintaining high standards consistent with their brand values. ESA Management is an Equal Opportunity Employer that values diversity and inclusion, ensuring fair treatment in all employment aspects without discrimination based on race, color, religion, sex, age, or any other protected characteristic.
The General Manage... Show More
The General Manage... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or a related field preferred
- Minimum of 3-5 years of experience in hotel management or a comparable position
- Demonstrated leadership skills with experience managing teams
- Strong organizational and multitasking abilities
- Ability to work under pressure and resolve conflicts effectively
- Availability to work flexible hours including weekends and holidays
- Valid driver's license and reliable transportation
- Capability to respond swiftly to operational and guest service needs
Job Qualifications
- Proven experience in hotel management or a related hospitality leadership role
- Strong knowledge of hotel operations, guest service standards, and brand compliance
- Ability to lead, motivate, and develop a diverse team
- Excellent interpersonal and communication skills
- Solid understanding of budgeting, financial management, and cost control
- Experience with recruiting, interviewing, and training staff
- Familiarity with labor laws and employment regulations
- Proficiency in managing guest relations and resolving customer issues promptly
- Competency in using hotel management software and reporting tools
- Capability to conduct competitive market analysis and sales initiatives
Job Duties
- Demonstrates and promotes 100 percent commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Ensures rooms are Guest Ready including adhering to the highest cleanliness standards
- Maintains public areas and grounds in excellent condition
- Completes daily room and Guest Ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle including timely receipt of purchase orders
- Ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- Responsible for cash management including collection of in-house guest balances
- Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance (Sales Drive Bys)
- Reviews in-house rates
- Adheres to federal, state and local employment related laws and regulations
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager / Team Leader
- Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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