Gatehouse Attendant

Marriott International is a globally recognized hospitality leader renowned for its dedication to delivering exceptional service across its diverse portfolio of brands. One of its premium luxury brands, St. Regis Hotels & Resorts, epitomizes timeless glamour combined with a modern spirit, offering bespoke and anticipatory service at more than 50 luxury hotels and resorts worldwide. Established with the opening of the original St. Regis hotel in New York by John Jacob Astor IV, the brand has built a legacy based on an uncompromising commitment to excellence, distinguished by its signature Butler Service and sophisticated hospitality. At St. Regis, employees are part of a global team that values culture, diversity, and innovation, dedicated to providing exquisite experiences for guests that blend classic sophistication with contemporary sensibility.

This particular role is focused on maintaining the safety, security, and cleanliness of the parking areas and levels at St. Regis facilities—critical touchpoints for guest experience and operational efficiency. The Parking Attendant position requires vigilance in monitoring the parking facilities, ensuring that all safety procedures are adhered to, and that any issues concerning security or maintenance are promptly reported. This role also involves guest interaction, including communicating parking procedures to visitors to ensure a smooth and seamless arrival and departure process.

The incumbent is responsible for managing traffic flow during peak capacity by rerouting vehicles and coordinating with staff to alleviate congestion. Opening and securing the parking facility at the beginning and end of shifts also form a core part of the responsibilities, along with documenting all vehicle incidents such as damages or accidents with accuracy and following up with guests to ensure satisfaction in the resolution of any issues.

Safety training and certifications are prerequisites for this role to ensure adherence to the highest standards of workplace safety and incident reporting. In addition to operational tasks, team collaboration is emphasized, with expectations to assist coworkers to maintain coverage and uphold exceptional guest services. Professionalism is paramount, as is clear communication—both spoken and written—and maintaining a neat, clean, and professional appearance to represent St. Regis’s premium brand.

Physical demands include prolonged periods of standing, walking, or sitting, as well as the ability to lift and move objects up to 50 pounds independently. The role may require navigating uneven surfaces and stairs and demands agility and attention to detail in all aspects of the job. The successful candidate will also be proactive in identifying process improvements, enhancing organizational productivity, safety, cost-efficiency, and service quality.

St. Regis and Marriott International maintain a strong commitment to equal opportunity employment and inclusivity, welcoming applicants from diverse backgrounds and ensuring non-discrimination on any protected basis. The company upholds compliance with all federal, state, and local employment laws and encourages candidates who bring a wealth of different experiences and talents to apply. This role does not require supervisory experience but values previous related experience and a high school diploma or GED equivalent as minimum educational qualifications.

By joining the St. Regis team, employees become part of a dynamic, international hospitality community where they can thrive professionally and personally. The company fosters a culture where associates are empowered to be their best selves, find purpose in their work, belong to a supportive global network, and develop their careers within an esteemed luxury hotel brand. With Marriott International's backing, employees have access to vast resources and opportunities, making St. Regis not just a workplace but a destination for career excellence and meaningful growth.