You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $25.00
Work Schedule
Weekend Shifts
Benefits
competitive pay
inclusive work environment
Professional development opportunities
Paid Time Off
Employee Discounts
flexible scheduling
Equal opportunity employer
Job Description
Tanglewood is a prestigious cultural institution best known as the summer home of the Boston Symphony Orchestra and the site of one of the world’s most renowned music festivals. Nestled in the picturesque Berkshire Hills, Tanglewood annually attracts over 350,000 visitors who come to experience an exceptional range of musical performances. From world-class orchestra and chamber music concerts to popular artists, engaging talks, and family-friendly events, Tanglewood offers a diverse and unmatched musical environment that celebrates artistic excellence across a variety of styles and genres. This makes Tanglewood not only a celebrated venue for music lovers but also a vibrant... Show More
Job Requirements
- Ability to stand or walk for extended periods and work outdoors in varying weather conditions including heat and inclement weather
- ability to lift and carry light equipment as needed
- availability to work evenings weekends holidays and through post-event egress in alignment with event schedules
Job Qualifications
- Exceptional leadership skills with experience supervising and motivating frontline staff
- minimum 5 years of customer service experience preferably in high-volume or crowd-facing environments
- working knowledge of event ingress egress crowd management and operations prior experience in event management is a plus
- college degree or equivalent combination of education and relevant experience
- proficiency with PC-based systems radio communications Android devices and electronic ticket scanning technology including basic troubleshooting
- proven experience creating and managing complex staff schedules using approved scheduling systems
- superior communication and interpersonal skills with the proven ability to de-escalate conflicts diplomatically and effectively
Job Duties
- Recruit train schedule and supervise frontline gate attendant staff
- ensure appropriate staffing levels for all events and manage shift coverage based on operational needs
- lead pre-event briefings to assign gate positions and communicate event-specific information policies and expectations
- foster a positive inclusive and professional work environment that emphasizes teamwork and accountability
- ensure all patrons are greeted with professionalism while maintaining consistent access control awareness
- oversee ticket validation using electronic scanning equipment ensuring authenticity and compliance with Tanglewood policies
- address ticketing discrepancies and patron access issues escalating to Box Office or management as appropriate
- monitor patron line flow and crowd behavior at entry gates to support safe and efficient ingress and egress supportive of and in collaboration with Tanglewood Facilities
- support on-site law enforcement public safety and medical personnel operating under the direction of Tanglewood Facilities in responding to security concerns or incidents as needed
- ensure compliance with Tanglewood protocols and prohibited items including verification of service animals in accordance with ADA guidelines
- respond promptly and professionally to patron concerns escalating issues to senior management when necessary
- provide calm decisive leadership during evacuations severe weather events medical incidents or other emergencies in accordance with established policies
- conduct pre-event equipment checks including radios ticket scanners and access control tools
- maintain operational vigilance of public gates throughout events to ensure safety concerns are reported immediately to senior management
- ensure gate staff are well-informed and able to provide accurate information regarding performance schedules Tanglewood layout and patron services
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: