Gameday - Premium Seating Concierge

The Houston Texans are a professional American football team based in Houston, Texas. They are a member of the National Football League (NFL) and compete in the AFC South division. Established in 2002, the Texans have cultivated a reputation not only for their competitive spirit on the field but also for their commitment to excellence, teamwork, and community engagement off the field. The organization prides itself on attracting top talent who share core values such as character, hard work, discipline, and teamwork. This culture drives the team’s mission to deliver outstanding performances and maintain a winning attitude with integrity in everything they do.

The Houston Texans are currently seeking a Gameday - Premium Seating Concierge to join their Texans Luxe department. This part-time, non-exempt position reports directly to the Senior Director of Luxe Services and plays a critical role in elevating the fan experience at NRG Stadium during all Texans home games and other club-sponsored events. The Concierge is tasked with assisting in the delivery of superior customer service for all premium seating areas, including VIP entrances, club levels, suites, and exclusive areas like the Director's Club.

This role requires a passionate individual dedicated to enhancing the overall event experience for premium seat guests through attentive service and a professional, friendly demeanor. The Concierge will conduct pre- and post-game inspections of the premium seating areas to ensure everything meets the highest standards. They will also be stationed at key points within the stadium to greet guests, provide information about the stadium, team, and city of Houston, and address any service issues that arise. The position involves a variety of physical activities including walking and standing for prolonged periods throughout the stadium.

Candidates are expected to possess outstanding customer service skills, a professional appearance, strong interpersonal abilities, and a keen attention to detail. The role requires not only the ability to work well in a team environment but also independently where required. A Bachelor’s degree from an accredited institution is preferred, though a high school diploma is mandatory. Prior customer service experience, especially catering to high-end clientele, is strongly favored.

This role is vital in maintaining the Texans' standard of excellence and ensuring that premium guests receive an unforgettable experience with impeccable service. Additionally, the organization prioritizes applicants who are residents of the Houston metropolitan area to strengthen community ties. The Houston Texans are an equal opportunity employer committed to diversity and inclusion in their workforce.

The opportunity to work as a Premium Seating Concierge is an exciting chance for motivated individuals to contribute to a leading NFL organization, develop their professional skills in a dynamic environment, and be part of a team that values integrity, passion, and dedication.