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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $19.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a renowned hospitality company that manages a portfolio of hotels dedicated to providing exceptional guest experiences and promoting sustainability. The company prides itself on creating welcoming environments where guests feel valued and cared for throughout their stay. HHM Hotels emphasizes a culture of excellence, nimbleness, and ownership among its team members, fostering a workplace where people are recognized as the greatest asset. This reputation for quality service and comprehensive benefits makes HHM Hotels a preferred employer in the hospitality industry.
The Gallery Host position at HHM Hotels is an exciting opportunity for individuals who thrive on int... Show More
The Gallery Host position at HHM Hotels is an exciting opportunity for individuals who thrive on int... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, escalating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and audits
- be aware of guest satisfaction scores and work toward increasing them
- practice safe work habits and follow MSDS and OSHA standards
- assist in breakfast area or with guest luggage during peak periods
- ensure overall guest satisfaction
- perform additional duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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