Job Overview

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Compensation

Hourly
Range $14.50 - $18.00
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee wellness programs
Transportation assistance

Job Description

The Sturbridge Host Hotel + Conference Center is a premier hospitality establishment located in the heart of Sturbridge, Massachusetts, overlooking the scenic Cedar Lake. This hotel features 232 guest rooms, including 24 mini suites and 5 full suites, providing a comfortable and luxurious stay for guests. The property boasts 35,000 square feet of versatile meeting space, catering to a wide range of events from corporate meetings to social gatherings. Dining options on-site include The Greenhouse, ideal for breakfast, The Oxhead Tavern which offers lakeside dining experiences, and the VIP's Lounge, presenting a variety of choices for guests seeking quality meals and a relaxing atmosphere. The hotel is also known for its excellent catering services, provided by a dynamic and skilled kitchen team, making it an ideal choice for hosting events and functions.

What truly sets the Sturbridge Host Hotel + Conference Center apart is its dedicated team of individuals who work diligently to ensure the success and smooth operation of the business. Since welcoming a new owner in early 2020, the hotel has embarked on a significant journey of renovations and upgrades. These efforts aim to modernize the facility, incorporate advanced technology, and explore new opportunities for growth that benefit both the company and its employees. The team is composed of welcoming, personable professionals who prioritize hospitality not only for guests but also in their interactions with fellow team members. This commitment to excellence creates a positive and productive work environment where every team member can thrive.

The opportunity to join the team at the Sturbridge Host Hotel means becoming part of a collaborative and passionate workforce focused on delivering outstanding guest experiences. Prospective employees should possess a friendly and warm personality, demonstrating a genuine desire to provide excellent customer service. The role requires individuals who are attentive, capable of maintaining professionalism in appearance and demeanor, and adept at handling guest inquiries and concerns with care and efficiency. Team members are also expected to actively contribute to the upkeep and safety of the hotel environment by monitoring cleanliness, security, and adherence to safety protocols.

Applications submitted to the Sturbridge Host Hotel are considered for future employment opportunities, with all submissions remaining active for six months. The hotel encourages applicants to check back periodically for updated job openings that match their skills and interests. Although specific job titles and salary details are not always immediately listed, the organization values motivated individuals eager to develop their careers in the hospitality industry. Working at the Sturbridge Host offers a chance to be part of an evolving hospitality experience that blends tradition with modern innovation, all set in a picturesque and welcoming setting.

Job Requirements

  • High school diploma or equivalent
  • Willingness to provide warm and welcoming customer service
  • Ability to maintain a professional image and demeanor
  • Ability to follow safety guidelines and procedures
  • Availability to work flexible hours including weekends and holidays
  • Commitment to teamwork and collaboration
  • Ability to monitor and report facility issues

Job Qualifications

  • Excellent interpersonal and communication skills
  • Ability to maintain professionalism in appearance and behavior
  • Strong customer service orientation
  • Ability to work effectively in a team environment
  • Basic knowledge of safety and cleanliness standards
  • Ability to actively listen and respond to guest inquiries and concerns
  • Previous hospitality experience is an asset but not required

Job Duties

  • Maintains a professional image including appearance verbiage and body language at all times
  • Warmly greets both guests and coworkers using the 10/5 first and last rule every time they come in contact
  • Actively listens to guests responding appropriately to their questions and/or concerns
  • Seeks guidance and/or assistance from others to ensure satisfaction
  • Fosters teamwork by offering assistance to others as needed
  • Continuously monitors the surroundings to identify cleanliness safety security or building upkeep issues
  • Reports discrepancies to the proper department
  • Contributes to a safe work environment by following proper safety guidelines in attire protective gear and safety procedures

Job Criteria

Experience

No experience required


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