Funeral Home Receptionist

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Compensation

Hourly

Range $18.00 - $20.00

Work Schedule

Standard Hours

Benefits

supportive environment

Meaningful work

growth opportunities

competitive compensation

Job Description

We are a dedicated team of compassionate professionals committed to serving families with comprehensive funeral, cremation, and cemetery care. Our organization operates with a mission to bring ease and comfort during some of the most difficult moments in life. We strive to create certainty amid the uncertainty of life's end by embracing and embodying core values such as leading with compassion, building trust, and nurturing a supportive community so that no individual walks this journey alone. Our headquarters in Santa Cruz hosts a vibrant and committed staff that values collaboration, kindness, and mutual support, fostering a workplace culture that not only prioritizes service excellence but also the well-being and growth of each team member.

We are currently seeking a Temporary Receptionist to join our Santa Cruz Market, playing a vital role in supporting the Administrative Assistants and ensuring smooth daily operations within the office. This position serves as a crucial first point of contact for inbound telephone inquiries and office visitors or guests, making it imperative that the Receptionist offers friendly and professional communication to everyone who reaches out. The role involves answering phones, directing calls, greeting visitors, and handling routine inquiries related to our office location, operating hours, email, website, and other general information.

The Temporary Receptionist will also be responsible for receiving and relaying messages accurately, maintaining document and case file filing systems, and ensuring the office environment is presentable and equipped with necessary supplies and functioning office equipment. Participating in weekly updates with supervisors allows this position to stay aligned with operational goals and resource sharing, contributing to the overall efficiency of the administrative team.

This role is designed for individuals who exhibit strong communication skills, attention to detail, and a compassionate demeanor, as they will be engaging directly with clients and internal staff in a sensitive industry. Experience in an office setting, particularly within a small business environment, is highly valued, and familiarity with the funeral industry will be considered a strong asset given the nature of our services.

Employment Type: This is a temporary position with competitive compensation offered; details regarding the salary range and employment duration can be discussed during the hiring process. Our supportive environment offers meaningful work, growth opportunities, and the chance to make a significant impact by aiding families during their times of need. Interested candidates will have the opportunity to work with a team that values professionalism, empathy, and community engagement while developing valuable skills in a specialized industry sector.

Job Requirements

High school diploma or the equivalent
Minimum one year of work experience in an office environment
Basic knowledge of Microsoft Office Suite
Ability to communicate effectively both verbally and in writing
Ability to handle sensitive information with discretion and professionalism
Ability to perform physical tasks such as lifting up to 50lbs and standing or sitting for extended periods
Ability to maintain a presentable office area and manage office supplies

Job Qualifications

High school diploma or the equivalent
Basic understanding of and ability to use various forms of technology and communications including online portals, social media, email, live webinars, text, and phone
Minimum of one year of work experience in an office environment of a small business
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Strong communication and grammatical skills, with the ability to proof work
High attention to detail and accuracy, with excellent follow-up skills
Ability to talk, listen and speak clearly on the telephone and in-person

Job Duties

Answers phones and fields questions with appropriate phone etiquette and compassion
Greets and interacts with customers, handling inquiries and directing them according to specific needs
Receives and relaying messages/telephone calls from internal and external sources
Completes filing for documents and case files
Participates in weekly updates with the supervisor to share and exchange resources and to ensure goals are met
Ensures office area is presentable and maintains office equipment as necessary
Maintains and orders office supplies routinely