Funeral Ambassador

Madison, WI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $15.00 - $20.50

Work Schedule

Standard Hours

Benefits

Financial assistant programs

Health and welfare plans

Savings account options

401k and Roth retirement plan options

company match

vacation days

Personal Days

sick days

Employee Discounts

Job Description

Cress Funeral & Cremation Services is a distinguished provider in the funeral and cemetery profession, known for delivering compassionate and professional services to families during their times of need. With a deep commitment to respect, honor, and care, Cress Funeral & Cremation Services offers a unique blend of tradition and expertise, fostering a supportive environment for both families and employees. The organization prides itself on maintaining a strong work ethic and upholding core values that emphasize respect for families, the profession, and the individual. Employees benefit from working alongside leading experts, gaining rich industry experience in a company firmly rooted in its communities, providing personal and attentive services to every family served.

The role of Ambassador at Cress Funeral & Cremation Services is central to ensuring the smooth operation of funeral and memorialization events, acting as a liaison between client families, guests, Funeral Directors, and staff. This position requires a compassionate and professional individual who can manage various tasks, including greeting and directing families and guests, assisting with memorial materials, ensuring the cleanliness and readiness of public spaces, and supporting the overall service process. The Ambassador also plays an active role in representing the business within the community, building trust and loyalty through personal engagement and ethical conduct.

This is an opportunity for individuals who are empathetic, detail-oriented, and have excellent communication skills. The role does not require prior experience but does require a valid state-issued driver’s license and a good driving record. The position offers a unique chance to impact families during pivotal moments in their lives positively and to grow personally and professionally within a respected company that values honesty, integrity, and ethical behavior. Cress Funeral & Cremation Services encourages its team members through educational financial assistance programs, robust health and welfare plans, retirement plan options with company matching, and various paid leave benefits. The company fosters a culture that supports personal growth, community involvement, and teamwork, making it an excellent place for individuals seeking meaningful and stable employment within the funeral service industry.

Job Requirements

Valid state issued driver’s license in good standing and acceptable driving record
No prior experience required
Able to read, write and speak English fluently
Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements
Demonstrated willingness to participate in growing market share through personal community involvement
Ability to communicate effectively with internal and external customers
Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations
Ability to actively respond to the requests of the client families and their guests
Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise
Maintains a positive attitude and working environment through organization and communication
Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment
Ability to work independently with little or no supervision

Job Qualifications

Valid state issued driver’s license in good standing and acceptable driving record
No prior experience required
Able to read, write and speak English fluently
Bilingual is a plus
Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements
Demonstrated willingness to participate in growing market share through personal community involvement
Ability to communicate effectively with internal and external customers
Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations
Ability to actively respond to the requests of the client families and their guests
Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise
Maintains a positive attitude and working environment through organization and communication
Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment
Ability to work independently with little or no supervision

Job Duties

Greets and directs client families and their guests to the correct chapel in which services are being held
Directs visitors to guest book and distributes memorialization materials as needed
Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event
Receives and places flowers in chapels
Ensures refreshments are available to client families and their guests
Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services
Oversees parking area, valets vehicles and ensures family and ceremonial vehicles are arranged for formal procession
Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home
Actively serves as an ambassador of the business in the community to build trust and loyalty
Represents the business in a professional, honest and ethical manner at all times
Maintains a professional personal appearance and demeanor while performing duties or representing the business
Other duties as assigned