Full Time Universal Banker/Teller (Bilingual)

Rockford, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $22.00

Benefits

Comprehensive Healthcare

well-being benefits

paid family leave

Generous Paid Time Off

banking perks

Tuition Reimbursement

Employee stock purchase plan

401k plan with company match

Job Description

First Mid Bancshares, Inc. is a reputable banking institution committed to delivering exceptional financial services to its customers. As an Equal Opportunity employer, First Mid values diversity and inclusion, ensuring that all qualified applicants receive fair consideration for employment regardless of race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other federal or state-protected classification. With a strong focus on customer satisfaction, First Mid aims to create lifelong banking relationships by adhering to core values and service standards designed to ensure clients feel valued, understood, and supported throughout their financial journeys.
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Job Requirements

High school diploma/ged required
1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred
previous sales experience preferred
successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process
proficient in usage of microsoft office and computer application

Job Qualifications

High school diploma/ged required
1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred
previous sales experience preferred
successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process
proficient in usage of microsoft office and computer application

Job Duties

Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction
abide by company service standards, including greeting customers and making them feel welcome to First Mid Bank and Trust
proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier's checks, and additional transactions upon request
gain manager assistance with any suspicious transactions
obtain management approval for transactions outside authorized limits
adhere to all bank compliance, security and operational policies and procedures
maintain a cash drawer by performing daily balancing procedures and assist with daily operational branch duties
open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
perform changes to existing accounts as requested by the customer
proactively look for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management
if applicable, allow entry of safe deposit box holders
maintain professional appearance and conduct within the guidelines set forth in Employee Handbook
maintain customer confidentiality
may participate in bank promotions, external community events, and promotional activities
may be required to work in other First Mid Banking centers
complete other specified duties as assigned
develop and maintain relationships with business partners
develop and maintain strong relationships with customers
educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking
maintain knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
identify growth opportunities to cross sell products and make referrals to appropriate business lines
consistently meet or exceed established goals for the position

Job Location

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