Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Tuition Assistance
401(k) matching
Employee Stock Purchase Program
associate discount
Trade skills training
flexible schedules
Job Description
Lowe's Companies, Inc. (NYSE: LOW) is a prominent FORTUNE 100 home improvement company based in Mooresville, North Carolina. With a vast network of over 1,700 stores, 530 branches, and 130 distribution centers across the United States, Lowe's serves approximately 16 million customer transactions every week. The company recorded total fiscal year 2025 sales of more than $86 billion and employs approximately 300,000 associates nationwide. Lowe's is deeply committed to supporting the communities it serves by engaging in initiatives focused on creating safe and affordable housing, improving community spaces, developing the next generation of skilled trade experts, and providing disaster relief to communities in need. As a diverse and inclusive employer, Lowe's practices equal opportunity employment without discrimination on the basis of race, color, religion, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other legally protected categories.
The role of Customer Service Associate at Lowe's is an exciting opportunity for individuals passionate about delivering exceptional customer experiences and eager to assist customers in solving their home improvement challenges. This position is ideal for those who enjoy engaging directly with customers, offering product guidance, and helping with hands-on tasks to improve customers' shopping experiences. In this role, associates are welcomed into various departments, including Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Decor, Tool Rental, and Pro Services. Each department provides a unique environment and specific tasks, allowing associates to develop specialized knowledge and skills. The employment type is flexible, with opportunities for part-time or full-time work, supporting a variety of work-life balance needs.
Customer Service Associates help customers by welcoming them, answering questions, assisting with product location and handling, replenishing stock, processing orders and deliveries, and cross-training in multiple store areas to provide versatile support. The role also includes specialized tasks such as tinting and mixing paint, cutting and threading pipes, bundling wood, cutting drywall and blinds, and guiding customers through shopping or checkout processes. This hands-on involvement helps foster a dynamic and rewarding work environment.
Lowe's supports its associates with a comprehensive benefits package designed to promote well-being, financial security, and career development. Employees have access to multiple top-tier health insurance options, a tuition assistance program to further education, company-matching 401(k) plans, an optional Employee Stock Purchase Program, a 10% Associate Discount, and opportunities to learn new trade skills through the Track to the Trades program. These benefits underline Lowe's commitment to helping employees grow personally and professionally.
The company emphasizes a supportive work culture that embraces diversity, encourages teamwork, and values the unique contributions of each associate. Customer Service Associates are provided with the tools and training needed to succeed in their roles, including technology such as smartphones and tablets to enhance service delivery. This role requires physical activity such as prolonged standing, lifting up to 25 pounds unassisted, and occasional handling of equipment, with team lifting and powered assistance used as necessary according to safety guidelines.
Joining Lowe's means becoming part of a large, stable organization that invests significantly in employee development and community engagement. Associates at Lowe's enjoy flexible scheduling options, competitive pay, and a workplace where growth and opportunity are continuous. Whether seeking a temporary position or a long-term career path in retail and home improvement, the Customer Service Associate role at Lowe's offers a fulfilling and engaging professional experience.
The role of Customer Service Associate at Lowe's is an exciting opportunity for individuals passionate about delivering exceptional customer experiences and eager to assist customers in solving their home improvement challenges. This position is ideal for those who enjoy engaging directly with customers, offering product guidance, and helping with hands-on tasks to improve customers' shopping experiences. In this role, associates are welcomed into various departments, including Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Decor, Tool Rental, and Pro Services. Each department provides a unique environment and specific tasks, allowing associates to develop specialized knowledge and skills. The employment type is flexible, with opportunities for part-time or full-time work, supporting a variety of work-life balance needs.
Customer Service Associates help customers by welcoming them, answering questions, assisting with product location and handling, replenishing stock, processing orders and deliveries, and cross-training in multiple store areas to provide versatile support. The role also includes specialized tasks such as tinting and mixing paint, cutting and threading pipes, bundling wood, cutting drywall and blinds, and guiding customers through shopping or checkout processes. This hands-on involvement helps foster a dynamic and rewarding work environment.
Lowe's supports its associates with a comprehensive benefits package designed to promote well-being, financial security, and career development. Employees have access to multiple top-tier health insurance options, a tuition assistance program to further education, company-matching 401(k) plans, an optional Employee Stock Purchase Program, a 10% Associate Discount, and opportunities to learn new trade skills through the Track to the Trades program. These benefits underline Lowe's commitment to helping employees grow personally and professionally.
The company emphasizes a supportive work culture that embraces diversity, encourages teamwork, and values the unique contributions of each associate. Customer Service Associates are provided with the tools and training needed to succeed in their roles, including technology such as smartphones and tablets to enhance service delivery. This role requires physical activity such as prolonged standing, lifting up to 25 pounds unassisted, and occasional handling of equipment, with team lifting and powered assistance used as necessary according to safety guidelines.
Joining Lowe's means becoming part of a large, stable organization that invests significantly in employee development and community engagement. Associates at Lowe's enjoy flexible scheduling options, competitive pay, and a workplace where growth and opportunity are continuous. Whether seeking a temporary position or a long-term career path in retail and home improvement, the Customer Service Associate role at Lowe's offers a fulfilling and engaging professional experience.
Job Requirements
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 months experience using common retail technology, such as smart phones and tablets
- Reading, writing, and performing basic arithmetic (addition and subtraction)
- Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
- Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Job Qualifications
- 6 months of retail and/or customer service experience
- Bi-lingual skills
- Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
- Reading, writing, and performing basic arithmetic (addition and subtraction)
Job Duties
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
- Assist customers with locating and handling merchandise
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies
- Process orders and deliveries accurately so customers receive merchandise as expected and on time
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
- Guide customers through shopping or checkout
- Complete other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
