Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $11.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
employee discount
Job Description
Atma Hotel Group is a dynamic and evolving hospitality company known for its dedication to providing exceptional service and memorable experiences to guests. With a diverse portfolio of hotels, Atma Hotel Group emphasizes a work environment where associates are motivated, valued, and offered opportunities for growth within the hospitality industry. The company is committed to maintaining high standards of customer service, team collaboration, and operational excellence. Atma Hotel Group takes pride in its people-first approach, ensuring the safety, wellbeing, and professional development of its employees are top priorities, especially in response to recent global challenges such as the pandemic. This... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year experience in food and beverage service
- must meet legal age for alcohol service
- knowledge of food health codes
- knowledge of alcoholic and non-alcoholic beverages
- basic food preparation knowledge
- physical ability to lift up to 30 pounds
- ability to stand for extended periods
- excellent complaint handling skills
- effective collaboration with all departments
- flexibility to work weekends, holidays, and late hours
- professional appearance
- multitasking ability
- customer service oriented
- willingness to perform additional duties as assigned
Job Qualifications
- High school diploma or equivalent
- at least 1 year prior food and beverage service experience
- meet state age requirements to serve alcohol
- knowledge of food health codes
- knowledge of beer, wine, liquor, and common beverages
- basic knowledge of food preparation
- ability to lift up to 30 pounds
- ability to stand for long periods
- able to professionally handle guest complaints
- able to work effectively and efficiently with all departments
- willing to work flexible hours including weekends, holidays, and late nights
- maintain a professional appearance at all times
- able to multitask and work in a fast-paced environment
- passion for providing excellent customer service
Job Duties
- Politely greet guests as they enter the restaurant
- introduce yourself to guests and show them to their tables in the absence of a host
- maintain up-to-date knowledge of menu items and daily specials
- explain menu items including preparation, ingredients, and presentation
- manage allergy information and answer food and beverage inquiries
- upsell food and beverage items, especially beverages during dinner
- inform guests of special menu items
- accurately take food and beverage orders including special requests
- ensure guests meet legal drinking age requirements when serving alcoholic beverages
- check on guests 2-3 minutes after serving to ensure satisfaction
- promptly handle guest requests and complaints
- report all guest complaints immediately to management
- maintain table settings including clearing courses and refreshing glasses
- prepare and provide accurate guest checks
- process all payment methods professionally
- reset tables for new guests
- maintain a clean and organized service area
- perform side work checklists as directed
- comply with safety, health, and hygiene policies
- adhere to all brand standards
Job Location
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