Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
The hiring establishment is a medical facility, specifically a hospital, dedicated to providing high-quality healthcare services to its patients and community. This institution prides itself on creating a welcoming and professional environment for all individuals who enter its doors, including patients, visitors, vendors, and staff. It operates within the healthcare industry and focuses on patient care, support services, and efficient hospital administration to facilitate smooth operational workflows across various departments.
Being a hospital, the organization understands the critical role that administrative support plays in the seamless functioning of healthcare services. Effective communication, accurate data handling, and timely response t... Show More
Being a hospital, the organization understands the critical role that administrative support plays in the seamless functioning of healthcare services. Effective communication, accurate data handling, and timely response t... Show More
Job Requirements
- High school diploma or equivalent
- one year of related office or clerical experience
- previous experience with phone systems or switchboard
- knowledge of basic clerical and administrative procedures
- ability to communicate effectively
- strong customer service skills
- ability to maintain confidentiality and follow HIPAA guidelines
Job Qualifications
- High school diploma or equivalent
- one year of related office or clerical experience
- previous experience with phone systems or switchboard
- excellent interpersonal skills
- ability to function well in very busy situations
- responsible and reliable
- good organization skills
- outstanding customer service
- ability to multitask and be productive both independently as well as with the team
- accuracy and attention to detail
- ability to use electronic medical records systems
Job Duties
- Creates a professional atmosphere in the reception area, being congenial and helpful to all guests, vendors, and employees
- meets, greets, and welcomes all visitors coming to the reception area and notifies proper person of arrival
- assists patients unable to ambulate with a wheelchair or calls Transport
- directs patient visitors to the appropriate care unit, clinic, or physician's office
- receives flowers, fruit and other packages for patients, records their arrival and assures that they are delivered to the patients
- ensures that parcels left at desk for out of hospital delivery are picked up
- answers and handles all phone calls as swiftly as possible while maintaining efficiency and accuracy
- makes sure all calls that need to be handled immediately or of any emergency nature get handled by the proper department
- makes every effort to transfer call to requested individual
- reaches person requested and will transfer caller to staff member's voicemail box or, when appropriate, Nextel staff person if they are not readily available to caller
- answers simple questions when information is available such as clinic times and places, time and place of in-service, office hours
- alerts supervisor of changes or errors in phone list
- reports any problems or incidences that occur regarding the quality of telephone service provided by the Home Health Foundation to supervisor
- maintains card file of patient religious affiliation for visiting clergy and arranges for patients on danger list to be visited by appropriate clergy as soon as possible
- practices confidentiality principles set by the agency and federal HIPAA guidelines
- performs Check-In and Check-Out duties as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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