Full-Time Patient & Family Concierge, Senior - Pittsburgh, PA

UPMC Passavant, located in Pittsburgh, Pennsylvania, is a prominent healthcare facility known for its commitment to providing exceptional patient care and innovative medical services. As part of the University of Pittsburgh Medical Center (UPMC) system, one of the nation's leading healthcare providers and insurers, UPMC Passavant delivers comprehensive medical services, including specialized treatment programs, surgical care, and emergency services. The facility is highly regarded for its patient-centered approach, integrating cutting-edge technology with compassionate care to improve health outcomes for the communities it serves. UPMC Passavant fosters a dynamic environment where healthcare professionals are encouraged to grow and contribute meaningfully to patient care and community wellness. The hospital's dedication to excellence is reflected in its multidisciplinary teams working collaboratively to ensure patients receive the highest quality care 'right care, in the right way, at the right time.'

The Full-Time Patient and Family Concierge, Senior position at UPMC Passavant offers an exciting opportunity for individuals passionate about enhancing the patient experience and supporting hospital operations. This role is critical in facilitating smooth administrative processes and assisting patients and their families throughout their healthcare journey. The position is part of the Resource Pool and involves variable shifts, including daylight, evening, weekend, and holiday hours, accommodating the dynamic needs of the hospital units. Employees in this role are allotted a resource differential for as long as they remain in the resource pool. The salary for this position ranges from $18.79 to $28.03 per hour, commensurate with education and experience.

The Patient and Family Concierge, Senior primarily manages administrative duties such as answering and transferring calls, printing reports, entering physician orders, distributing mail, and checking crash carts. Coordination of patient tests, procedures, and transports is a crucial responsibility, alongside handling errands and managing communication devices like CyraCom equipment and Responder 5 phones. This role supports patient chart management by organizing paperwork, filing, and printing chart copies as needed. Additionally, the position requires updating electronic health records for patient admissions, discharges, and transfers and maintaining bed boards while coordinating work orders for equipment.

Beyond administrative tasks, the Concierge role involves direct patient and family interaction, offering assistance, providing directions, and facilitating a welcoming hospital environment. Responsibilities extend to environmental services, including cleaning, bed making, and trash removal, as well as safe patient transport and supply management. The individual in this role must also respond to patient calls, conduct hourly rounds, distribute care plans, and participate in audits and bulletin board updates. Adherence to mandatory reporting procedures and system-wide competency standards is expected, with flexibility to undertake other duties as assigned.

This position is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers who meet the necessary skills, education, and experience criteria. UPMC Passavant values compassion, dedication, and professionalism, providing a supportive work environment where employees are vital partners in delivering life-changing medicine and superior patient experiences.