Full time / Part time Front Office Receptionists

The CopperLeaf Boutique Hotel & Spa is a distinguished upscale boutique hotel located in the heart of downtown Appleton. Renowned for its elegant atmosphere, personalized service, and attention to detail, The CopperLeaf offers guests an exceptional lodging and spa experience. As a boutique hotel, it prides itself on providing a unique and intimate environment that combines luxury with comfort, making it a preferred destination for travelers seeking a memorable stay.

The establishment has been catering to a diverse clientele, ranging from business travelers to vacationing families and couples looking for a romantic getaway. The CopperLeaf Boutique Hotel & Spa integrates a full-service spa, fine dining, and various amenities designed to enhance the guest experience. The hotel’s commitment to excellence is reflected not only through its high-quality services and facilities but also through its dedicated staff who focus on creating a welcoming and warm environment.

Currently, The CopperLeaf Boutique Hotel & Spa is seeking a Full Time Guest Service Representative to join its front desk team. This vital role serves as the first point of contact for guests arriving at the hotel, making it essential for the successful candidate to possess strong interpersonal and communication skills. The position involves managing various guest service functions including check-ins and check-outs, handling reservations, and responding promptly and courteously to guest inquiries both over the phone and in person.

This full-time role requires flexibility in scheduling, as the Guest Service Representative must be available to work first and second shifts, as well as weekends and holidays. The ideal candidate should be professional, dependable, and have a genuine passion for providing outstanding customer service. Previous experience in sales, customer service, or working at a hotel front desk is considered an advantage, helping to ensure smooth operations and maintaining the hotel’s reputation for excellence.

In addition to front desk responsibilities, the representative is expected to uphold the boutique hotel’s standards by ensuring all guest interactions are handled with a high level of courtesy and efficiency. This includes operating reservation software, handling cash or credit transactions, and maintaining accurate records. The role offers the opportunity to be a key ambassador of The CopperLeaf Boutique Hotel & Spa, contributing to positive guest experiences and repeat visits. Overall, this position is ideal for individuals who enjoy a dynamic work environment within the hospitality industry and are eager to grow their career by delivering superior guest services.