Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Employee flight privileges
Training and development programs
Health Insurance
Life insurance
Paid Time Off
Job Description
Envoy Air is a leading regional airline and a wholly owned subsidiary of American Airlines Group. As a stable, secure, and fast-growing airline, Envoy Air is known for its commitment to providing outstanding customer service and operational excellence. The company operates in a dynamic environment where innovation and continuous development are highly valued, offering employees the chance to build rewarding careers. With an extensive network that connects numerous hubs within the American Airlines system, Envoy Air ensures employees benefit from global reach and opportunities for advancement. The airline promotes a culture of teamwork, diversity, and inclusivity, welcoming individuals who want... Show More
Job Requirements
- minimum age 18
- possession of a valid, unexpired and unsuspended state driver’s license
- ability to work rotating shifts including nights, weekends, holidays and days off
- ability to read, write, speak and understand English fluently
- ability to read, write, speak and understand Spanish fluently
- possess legal right to work in the United States
- successful completion of fingerprint-based criminal background check
- ability to secure airport authority and/or US Customs security badges if applicable
- compliance with uniform and appearance guidelines
- willingness to undergo Department of Transportation drug and alcohol testing if applicable
Job Qualifications
- high school diploma or GED equivalent
- minimum of one year customer service experience
- previous experience in a team-lead capacity
- administrative background
- above average attendance
- ability to work under stressful conditions
- effective communication skills in English and Spanish
- self-motivated with ability to work with minimal supervision
- ability to report to work regularly and on-time
Job Duties
- assisting with processes to ensure operational coverage
- utilizing staff admin
- upload schedules and ensure adequate employee coverage
- scheduling training
- supporting the implementation of new hire processes
- completing various administrative duties
- badging assistance
- recruiting assistance
- rotating office duties
- conducting agent observations and associate activities
- administering local training programs
- scheduling and manpower utilization
- maintaining a safe, dependable and consistent operation
- maintaining supplies, inventory control logs
- preparing customer correspondence, investigating discrepancies and compiling statistical data for reports
- assisting management in the completion of administrative duties
- acting as a company representative when assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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