Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $18.20
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Flexible spending account
401(k) retirement plan
Job Description
Lowe's is one of the largest home improvement retail companies in the United States, known for its commitment to providing excellent customer service and a wide range of quality products. With a reputation built on decades of experience, Lowe's offers customers everything they need for home improvement projects, appliances, home goods, and gardening products, supported by knowledgeable associates. The company emphasizes a positive working environment, employee growth, and well-being through a range of benefits and training programs. Operating both in physical store locations and online, Lowe's remains a leader in the retail industry by focusing on customer satisfaction and innovative... Show More
Job Requirements
- Less than 1 year of experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year of experience using common retail technology such as smartphones and tablets
- 1 to 2 years of retail experience as a cashier
- Must be able to lift items weighing up to 15 pounds with or without reasonable accommodation
Job Qualifications
- High school diploma or equivalent preferred
- 1 to 2 years of retail experience as a cashier
- 1 to 2 years of experience identifying and selling products based on customer needs
- 1 to 2 years of supervisory experience including directing, delegating, evaluating, training, and coaching employees
- Experience working in any department at a Lowe's retail store preferred
- Experience detecting common signs of shoplifting
- Less than 1 year of experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year of experience using common retail technology such as smartphones and tablets
Job Duties
- Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
- Approaches and interacts with customers to proactively recommend products and services appropriately
- Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
- Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
- Thanks the customer for their business and invites them back to shop at Lowe's
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Coaches, develops, provides feedback, and trains associates in various departmental duties or sales opportunities
- Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
- Provides proper monetary change to CSA Front End associates for register activities
- Provides supervision, coaching, and support to CSA Front End Team
- Removes security tags, verifies product information, and bags merchandise for customers
- Answers incoming phone calls and directs calls or takes messages as needed
- Opens additional registers when necessary to ensure enough coverage
- Assists in line vesting to help quicker turnaround time for checkout
- Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
- Inspects returned merchandise for damages
- Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
- Reviews and places online orders and returned merchandise appropriately
- Looks up product information and competitor prices for products to verify price match
- Records all items used in the store on the store use lists
- Obtains safety bags from the cash office and monitors cash in drawers to ensure it does not exceed requirements
- Monitors merchandise entering and leaving store entrances and exits and assists customers or associates who trigger alarms
- Detects common signs of shoplifting, theft, and other security risks and promptly communicates them to management or Asset Protection
- Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and work areas
- Maintains a safe and secure work environment including conducting daily safety reviews, noting hazards, clearing aisles, and securing doors and gates
- Adheres to safety requirements relevant to job duties including use of safety equipment and devices
- Operates store equipment as needed depending on role and department
- Accountable for other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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