Job Overview
Benefits
competitive pay
Comprehensive health insurance
Dental Insurance
Paid Time Off
employee discount
retirement savings plan
Opportunities for career advancement
Job Description
Lowe's is one of the largest home improvement retail chains in the United States. Founded in 1946, the company operates hundreds of stores nationwide, serving millions of customers every year who are looking for quality home improvement products, tools, appliances, and services. Lowe's is dedicated to providing excellent customer service, a wide range of products, and a convenient shopping experience through knowledgeable associates and innovative retail technologies. As a company, Lowe's promotes an inclusive and diverse workplace by adhering strictly to equal employment opportunity principles covering all personnel decisions without regard to race, color, religious belief, gender, age, or other... Show More
Job Requirements
- Less than 1 year of experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year of experience using common retail technology such as smartphones and tablets
- 1 to 2 years of retail experience as a cashier
- Must be able to lift items weighing up to 15 pounds with or without reasonable accommodation
Job Qualifications
- High school diploma or equivalent preferred
- 1 to 2 years of retail experience as a cashier
- 1 to 2 years of experience identifying and selling products based on customer needs
- 1 to 2 years of supervisory experience including training and coaching employees
- Ability to use retail technology such as smartphones and tablets
- Excellent communication and customer service skills
- Ability to stand, walk, reach, bend, and lift up to 15 pounds
- Experience working in a Lowe's retail environment is preferred
- Knowledge of safety and security procedures
- Ability to multitask effectively under pressure
Job Duties
- Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
- Approaches and interacts with customers to proactively recommend products and services appropriately
- Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
- Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
- Thanks the customer for their business and invites them back to shop at Lowe's
- Provides SMART customer service by executing Lowe's customer service policies, procedures and programs
- Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
- Listens and responds knowledgeably and promptly to customer and employee questions
- Demonstrates sincere appreciation to customers
- Communicates information about stock, special orders, features, warranties, and Lowe's programs
- Coaches, develops, provides feedback, and trains associates
- Uses cash register to process sales transactions, returns, and refunds
- Provides proper monetary change to front-end associates
- Provides supervision, coaching, and support to front-end team
- Removes security tags, verifies product information, and bags merchandise
- Answers and directs incoming phone calls
- Opens additional registers as necessary
- Assists in line vesting for quicker checkout
- Prepares register area by confirming functionality and stocking supplies
- Inspects returned merchandise for damages
- Enters and submits customer orders, prints order tickets, and verifies receipts
- Reviews and places online orders and returned merchandise in the correct areas
- Looks up product information and competitor prices for price matching
- Records all store-used items on use lists
- Obtains safety bags and monitors cash in drawers
- Monitors merchandise entering and leaving store and assists customers or associates who trigger alarms
- Detects signs of shoplifting and other risks and reports to management or asset protection
- Maintains cleanliness and organization through housekeeping programs
- Maintains a safe and secure work environment with daily reviews, hazard noting, and securing areas
- Adheres to safety requirements such as top stock safety, use of safety cables, aisle blockers, and safety devices
- Operates store equipment such as Zebra phones, paging systems, copiers, fax machines, CCTV, key cutters, panel saws, paint mixers, flooring cutters, and compact balers
- Performs other assigned duties as necessary
Job Location
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