Full Time Front Office Manager, OEM

West Palm Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.50 - $28.00

Work Schedule

Standard Hours

Benefits

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

free maintenance medications

Pet insurance

hotel discounts

Tuition Reimbursement

Paid Time Off

401k Match

Job Description

The Singer Oceanfront Resort is a newly reimagined beach escape located on a pristine, four-mile stretch of Singer Island, Florida's hidden gem nestled between Palm Beach and Jupiter. As the eastern-most point in the state, this destination offers guests a unique retreat on the Atlantic Coast, perfectly positioned between the turquoise blue ocean on one side and the calm waters of the Intracoastal on the other. Formerly known as the Hilton Singer Island Oceanfront/Palm Beaches Resort, the property has undergone a transformation that revitalizes every aspect of the guest experience. This includes all accommodations, lobby, common areas, pool deck, culinary offerings, meeting venues, and social spaces. Featuring 223 well-appointed guestrooms and suites, each equipped with private outdoor balconies, The Singer Oceanfront Resort blends the rich history of Singer Island with modern, fresh aesthetics to provide an unparalleled leisure getaway.

The Singer Oceanfront Resort is more than just a hotel; it is a premier lifestyle destination that embraces casual oceanfront elegance and warm hospitality set in an unspoiled Palm Beach locale. With a renewed focus on delivering exceptional guest experiences, the resort offers a seamless blend of local heritage and modern amenities, making it a standout choice for visitors seeking a luxurious Florida coastal retreat. Additionally, the resort is conveniently accessible, just 12 miles from the Palm Beach International Airport, making travel effortless for guests from around the world.

Joining the team at The Singer provides a unique career opportunity to work in an inspiring, serene environment where professional growth and development are prioritized. The property values outstanding service, dedication, and the empowerment of its team members. As part of this vibrant team, employees can expect to contribute to a high-standard service culture and enjoy numerous opportunities for advancement within Davidson Hospitality Group, the acclaimed management company behind the resort.

The Front Office Manager plays a critical leadership role within The Singer Oceanfront Resort by ensuring an exceptional level of customer service is maintained at all times. This role involves managing and training the front office staff to meet hotel standards while fostering employee empowerment and positive leadership. The manager is responsible for maintaining budgeted financial targets, overseeing human resources functions including recruitment, training, and performance management, and ensuring operational excellence through constant monitoring and compliance with internal audits and safety standards.

This is a full-time role that demands a proactive leader with strong communication and organizational skills, able to handle multiple responsibilities from coordinating VIP transportation to managing payroll reports. The ideal candidate will bring at least two years of departmental management experience in a front office or related field, with Hilton and OnQ system experience preferred. The position offers a fulfilling career path within a reputable company known for its entrepreneurial spirit and commitment to delivering high-quality hospitality. Salary details are competitive and aligned with industry standards, reflecting the significance of this leadership role within the resort's operations.

Job Requirements

High school diploma or equivalent
Two years departmental management experience in front office or related disciplines
Ability to manage and lead department independently
Ability to handle cash and financial transactions
Effective communication skills
Proficiency in English
Basic computer skills
Availability to work flexible hours including weekends and holidays
Compliance with employment and safety laws
Ability to maintain a safe and organized work environment
Authorization to work in the United States

Job Qualifications

College level reasoning, math, and language skills
Two years prior departmental management experience in front office or related disciplines
Time management and negotiation skills
Ability to manage and lead each discipline of the department independently
Ability to manage according to employment and innkeeper laws of the jurisdiction
Prior cash handling experience necessary
Ability to communicate effectively with the public and other employees
Read, write and speak English fluently
Computer experience required
No employee will pose a direct threat to the health or safety of self or others
Hilton experience preferred
OnQ experience preferred

Job Duties

Assure property operation meets internal audit standards
Coordinate guest and group transportation needs
Demonstrate positive leadership characteristics which inspire employees to meet and exceed standards
Maintain work area neat and organized
Monitor payroll hours and reports
Promote employee empowerment
Report all unsafe conditions immediately
Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures
Attend meetings as well as schedule and conduct departmental meetings
Complete other duties as assigned including cross training
Complete reports and paperwork such as forecasts, annual budgets, and action plans
Coordinate all VIP transportation to and from the hotel
Coordinate delivery of amenities
Coordinate the arrival and departure of all tour and organized groups
Oversee pick-up and delivery of all hotel dry cleaning
Conduct performance appraisals occasionally