Full-time Front Desk! Shift Time 3pm-11pm! $18.50+ /hr!

Drury Hotels is a nationally recognized hospitality company committed to delivering outstanding guest experiences and fostering an inclusive and supportive work environment for its team members. Known for providing high-quality accommodations and exceptional customer service, Drury Hotels has a reputation for making guests feel welcome and valued. The company emphasizes a culture of belonging where every employee's contribution is appreciated and respected, ensuring that working at Drury Hotels is not just about having a job, but about finding a place to grow and thrive.

Located at 5175 28th Street SE in Grand Rapids, Michigan, Drury Hotels invites motivated individuals to join its team as front desk associates. This role plays a crucial part in the hotel's operations, serving as the friendly and professional face of the establishment. The employment opportunity is immediate, reflecting the company's urgency in finding passionate personnel who genuinely enjoy engaging with guests and contributing positively to their stay.

The front desk associate is responsible for a diverse range of tasks that involve direct interaction with guests, management of front desk activities, and support of food and beverage services. This dynamic position requires a warm personality, excellent communication skills, and the ability to multitask efficiently in a fast-paced environment. As members of the Drury team, front desk associates are essential in maintaining guest satisfaction from check-in through check-out, ensuring that every visitor's experience is seamless and memorable.

Drury Hotels stands out as a leading company in the hospitality industry, offering more than just employment. Employees enjoy a comprehensive benefits package that supports their health, career progression, and overall well-being. Quarterly bonuses tied to hotel performance incentivize every team member to contribute to the company's success. Flexible scheduling enhances work-life balance, allowing employees to manage personal and professional commitments effectively. Additionally, opportunities for mentorship, cross-training, and career development are abundantly available, with over 200 internal promotions annually demonstrating the company's commitment to growth from within.

Employee health is a priority at Drury Hotels, with medical, dental, vision, prescription, life, and disability insurance options provided. The Team Member Assistance Program offers further support to ensure that staff can maintain both physical and mental well-being. The company also offers a company-matched 401(k), helping employees plan for their financial future. Recognition as one of Newsweek's America's Greatest Workplaces 2025 affirms Drury Hotels' dedication to creating a positive and rewarding workplace environment.

The front desk associate role involves responsibilities such as greeting guests warmly and assisting them efficiently, handling guest check-ins and check-outs, promoting Drury Hotels' programs, maintaining accurate guest records, managing cash transactions, and resolving guest-related issues with professionalism and care. Additionally, associates assist with the breakfast service and the 5:30 p.m. Kickback service, participating in food preparation, setup, guest hospitality as hosts or bartenders, and cleanup duties.

Working in this role requires more than basic skills; it demands a positive attitude, exceptional customer service, attention to detail, the ability to multitask, and effective communication. The ideal candidate will be comfortable working independently and demonstrate a strong commitment to representing Drury Hotels with integrity and warmth. This is a fantastic opportunity for individuals who are eager to begin or advance their careers in hospitality with a reputable company that values its people and offers substantial growth potential.