Full-Time Food Service Host

UPMC Passavant is a prominent healthcare facility located just north of downtown Pittsburgh, conveniently situated off McKnight Boulevard and only 10 minutes from Ross Park Mall. As part of the UPMC health system, UPMC Passavant is well-known for its commitment to providing exceptional patient care and support services within a compassionate and professional environment. The hospital offers a wide variety of medical services and is dedicated to fostering a culture of continuous improvement and patient satisfaction. UPMC Passavant prides itself on being a leading healthcare provider in the region, employing a diverse team of skilled healthcare professionals and support staff who work collaboratively to enhance the health and wellness of the community they serve.

The position of Food Service Host at UPMC Passavant is a vital role within the hospital’s food and nutrition services department. This role is a full-time position entailing 40 hours per week, with scheduled shifts every other weekend plus holiday shift requirements. The Food Service Host plays a key role in ensuring patient and guest satisfaction by delivering nutritionally appropriate and visually appealing meals in a timely and courteous manner. This position heavily emphasizes the importance of customer service skills, as the host interacts directly with patients and guests, responding effectively to meal service requests and concerns.

A Food Service Host at UPMC Passavant is responsible for adhering to rigorous food handling techniques and food safety protocols, which are essential in a healthcare setting where patient safety is paramount. Responsibilities include serving patient meal trays using prescribed departmental scripts and verifying proper patient identification to ensure accuracy and safety in meal delivery. The host also manages menu distribution and collection, carefully recording patient meal selections according to established departmental procedures.

The role requires strict adherence to hand hygiene and infection control standards to protect patients and staff from potential contamination. Food service equipment operation and sanitation duties are carried out in compliance with departmental and health department guidelines to maintain a clean and safe dining service environment. Effective communication with healthcare team members is also critical, as the Food Service Host relays any customer complaints or concerns to ensure prompt resolution and maintain high satisfaction levels.

Overall, this role is ideal for individuals who are patient-focused, detail-oriented, and committed to delivering high-quality food service in a dynamic hospital environment. The Food Service Host contributes significantly to the overall patient experience by combining excellent customer service with strict adherence to safety and operational standards, ultimately supporting UPMC Passavant’s mission of providing outstanding care and improving patient outcomes.