Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,200.00 - $74,800.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Career development opportunities
Job Description
The Michaels Companies Inc. is a premier arts and crafts retail chain headquartered in Irving, Texas. Since its founding in 1973, Michaels has become North America's leading destination for all things creative, operating over 1,300 stores across 49 states and Canada along with a robust online presence at Michaels.com and Michaels.ca. The company is committed to fueling the joy of creativity and celebration by providing customers with a wide range of crafting supplies, custom framing solutions through its subsidiary Artistree, and expert guidance for creative projects. Michaels places a strong emphasis on fostering a welcoming, inclusive, and customer-focused retail environment where innovation and artistic expression are encouraged and supported.
As a store-based retail operation, Michaels blends the excitement of a fast-paced public retail setting with a commitment to exceptional customer service and operational excellence. Its stores are designed to inspire creativity among customers while making it easy and enjoyable to shop. Beyond simply selling products, Michaels aims to create an engaging shopping experience that connects customers to new ideas and possibilities within the crafting and creative space. To support this goal, Michaels invests in the professional development of its team members, providing benefits, training, and opportunities to grow within the company.
The Store position at Michaels, specifically within the PITT-CRANBERRY, PA location, offers a dynamic role central to delivering a customer-centric shopping experience by managing and leading front-end store operations. This full-time role involves taking an active leadership part in omnichannel processes, ensuring compliance with company policies, maintaining store recovery standards, and cultivating an inviting and efficient environment for customers and team members alike.
The responsibilities for this role include assisting the Store Manager in enforcing Standard Operating Procedures and adhering to all company compliance and legal requirements. The employee will lead the front-end team, helping them achieve key performance indicators (KPIs) while also managing store events in alignment with company programs. The successful candidate will oversee critical operational aspects including cash reconciliation, inventory processes such as return to vendor activities, and shrink and safety programs designed to protect the store’s assets and create a secure workplace.
Team development is a core focus of this position, involving onboarding new team members, coaching both sales-floor staff and cashiers, and participating in performance management cycles. The role also requires being the Manager on Duty for shifts, demonstrating leadership through positive interactions with customers and team members, and serving as a role model that reflects the Michaels brand values.
Additionally, this role sometimes involves cross-training in specialty functions such as custom framing sales and production, with select stores assigning the delivery of high-quality framing solutions as an added responsibility. Physical stamina is necessary for this role as it requires standing for long periods, stock replenishment, truck unloading, and occasional use of ladders or similar equipment.
Michaels prioritizes the wellbeing of its workforce by offering a comprehensive benefits package that includes medical, dental, vision insurance, paid time off, tuition assistance, generous employee discounts, and more. This commitment to employees complements Michaels’ status as an Equal Opportunity Employer dedicated to diversity, inclusion, and the full accommodation of individuals with disabilities.
Overall, this position is ideal for individuals seeking a meaningful career in retail management within a company renowned for creativity, customer engagement, and team development. The role promises a challenging and rewarding environment where leadership skills can be honed and where participants have a direct impact on customer satisfaction and store success.
As a store-based retail operation, Michaels blends the excitement of a fast-paced public retail setting with a commitment to exceptional customer service and operational excellence. Its stores are designed to inspire creativity among customers while making it easy and enjoyable to shop. Beyond simply selling products, Michaels aims to create an engaging shopping experience that connects customers to new ideas and possibilities within the crafting and creative space. To support this goal, Michaels invests in the professional development of its team members, providing benefits, training, and opportunities to grow within the company.
The Store position at Michaels, specifically within the PITT-CRANBERRY, PA location, offers a dynamic role central to delivering a customer-centric shopping experience by managing and leading front-end store operations. This full-time role involves taking an active leadership part in omnichannel processes, ensuring compliance with company policies, maintaining store recovery standards, and cultivating an inviting and efficient environment for customers and team members alike.
The responsibilities for this role include assisting the Store Manager in enforcing Standard Operating Procedures and adhering to all company compliance and legal requirements. The employee will lead the front-end team, helping them achieve key performance indicators (KPIs) while also managing store events in alignment with company programs. The successful candidate will oversee critical operational aspects including cash reconciliation, inventory processes such as return to vendor activities, and shrink and safety programs designed to protect the store’s assets and create a secure workplace.
Team development is a core focus of this position, involving onboarding new team members, coaching both sales-floor staff and cashiers, and participating in performance management cycles. The role also requires being the Manager on Duty for shifts, demonstrating leadership through positive interactions with customers and team members, and serving as a role model that reflects the Michaels brand values.
Additionally, this role sometimes involves cross-training in specialty functions such as custom framing sales and production, with select stores assigning the delivery of high-quality framing solutions as an added responsibility. Physical stamina is necessary for this role as it requires standing for long periods, stock replenishment, truck unloading, and occasional use of ladders or similar equipment.
Michaels prioritizes the wellbeing of its workforce by offering a comprehensive benefits package that includes medical, dental, vision insurance, paid time off, tuition assistance, generous employee discounts, and more. This commitment to employees complements Michaels’ status as an Equal Opportunity Employer dedicated to diversity, inclusion, and the full accommodation of individuals with disabilities.
Overall, this position is ideal for individuals seeking a meaningful career in retail management within a company renowned for creativity, customer engagement, and team development. The role promises a challenging and rewarding environment where leadership skills can be honed and where participants have a direct impact on customer satisfaction and store success.
Job Requirements
- High school diploma or equivalent
- prior retail management experience preferred
- ability to remain standing for long periods of time
- physical capability to bend, lift, carry, reach, and stretch regularly
- ability to lift heavy boxes and use ladders or similar equipment
- willingness to work nights, weekends, and early mornings
- strong organizational skills
- ability to engage customers and manage a team effectively
- authorized to work in the United States
- must comply with federal, state, and local legal requirements of the job
- ability to perform essential functions with or without reasonable accommodation
Job Qualifications
- Retail management experience preferred
- strong leadership and team management skills
- excellent communication and interpersonal skills
- ability to adhere to company policies and Standard Operating Procedures
- experience in customer service and problem solving
- familiarity with inventory management and cash handling procedures
- ability to train, observe, and coach team members
- capability to manage multiple priorities in a fast-paced retail environment
- understanding of safety and shrink prevention programs
- proficient in leading events and omnichannel retail processes
- capacity to serve as a positive role model and uphold the organization’s values
Job Duties
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- ensure execution of Company policies and standards
- hold them accountable for store conditions and results
- ensure all front end policies and procedures are followed
- achieve your KPIs and manage your team to achieve their role KPIs
- plan and lead the execution of class and in-store events in accordance with Company programs
- lead the omnichannel processes
- manage and execute shrink and safety programs
- assist with cash reconciliation and bank deposits
- assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- assist with the onboarding of new Team Members
- train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
- participate in the performance management process
- support Talent Development of your team
- utilize the leadership competencies for continued self-development
- serve as Manager on Duty (MOD)
- interact with others in an accepting and respectful manner
- remain positive and respectful, even in difficult situations
- promote commitment to the organization’s vision and values
- project a positive image
- and serve as a role model for others
- acknowledge customers, help locate the product and provide solutions
- participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- manage and execute the shrink and safety programs
- cross train in Custom Framing selling and production
- in select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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